Join to apply for the Regional Payroll Operations Lead role at Dains Accountants & Advisers

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Join to apply for the Regional Payroll Operations Lead role at Dains Accountants & Advisers

The Regional Payroll Operations Lead is responsible for proactively managing and delivering high-quality payroll services across their assigned region. The role leads the regional payroll team, drives strategic initiatives, ensures operational excellence, and acts as a key point of contact for internal and external stakeholders. This position plays a crucial role in embedding service line strategy, enhancing team performance, and delivering consistent client satisfaction.

Here at Dains, we pride ourselves in delivering the highest standard of service, with a personal and tailored approach.

Your Education, Skills & Experience:

• CIPP or equivalent payroll qualification
• Experience in a professional services or consultancy environment
• Change/project management certification (e.g., PRINCE2, Agile)
• Proven experience in leading and managing regional payroll teams in a multi-client environment
• Strong technical knowledge of payroll legislation, compliance, and best practices
• Demonstrated success in stakeholder management and resolving complex client issues
• Commercial acumen with experience managing budgets and revenue targets
• Excellent leadership, coaching, and mentoring skills
• Ability to manage multiple priorities and projects with strong attention to detail
• Strong communication and interpersonal skills

Why Dains

Ranked 29th in the National Accountancy Age ranking by firm size. With over 700 talented individuals across the UK and Ireland, we're a force to be reckoned with.

Our core services are Accountancy & Business Services, Audit, Corporate Finance, Forensic Accounting, and Taxation alongside outsourced FD and HR support.

Integrated into our DNA are the values of Fairness, Working & Succeeding Together, Integrity and Valued Relationships. This shapes everything we do, creating a vibrant and supportive work culture.

Key Responsibilities:

• Lead and manage the regional payroll team to deliver accurate, timely, and compliant payroll services
• Utilise Payroll Managers and Payroll Quality & Compliance Managers to ensure effective task delegation and delivery
• Oversee team operations, capacity planning, and resource allocation in alignment with service line goals and regional demand
• Coach, mentor, and support Payroll Managers and Payroll Quality & Compliance Managers in fulfilling their roles and delivering on responsibilities
• Use technical payroll expertise to upskill team members and provide coaching on complex client issues
• Collaborate with the Payroll Quality & Compliance Managers to monitor team performance, review outputs, and implement continuous improvement initiatives
• Monitor regional revenue against budget, identify variances, and implement action plans to address shortfalls
• Act as the final escalation point for complex client issues within the region
• Lead the client onboarding process, ensuring accurate vetting, categorisation, and pricing in line with SPM parameters
• Maintain strong relationships with regional partners, directors, and key clients to support growth, satisfaction, and retention
• Embed and deliver the payroll service line strategy within the region, ensuring alignment with national and regional objectives
• Identify and lead regional and service line projects, from definition to delivery, including process improvement, systems implementation, and service innovation
• Ensure all processes within the region meet internal standards and external regulatory compliance
• Lead on the implementation of service line compliance frameworks and quality controls
• Own regionalised client consultancy work, bringing payroll technical expertise and guidance

Some Reward Benefits We Offer Are:

• Hybrid and flexible work options
• Enhanced maternity / paternity pay
• Buy and sell annual leave
• Life assurance
• Private medical
• Cycle to work scheme
• Regular development reviews and training
• Discounted shopping platform

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Accounting/Auditing

• Industries

  Accounting

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