Regional Support Manager

Location: Yorkshire and surrounding areas

Job Type: Permanent, Full‑time

Salary: £55,000‑£60,000

Sponsorship: Not currently available

At Highgate Care, kindness isn’t just something we talk about – it’s the foundation of everything we do. As a small, compassionate care group, we pride ourselves on offering truly person‑centred care, where every resident is valued, supported, and able to thrive. We celebrate individuality, promote dignity, and live by our core value: Kindness Is Key.

We’re currently looking for a Regional Support Manager to join the team, working remotely and covering Yorkshire and surrounding areas. If you naturally bring warmth, energy, and creativity wherever you go, and you love the idea of making each day meaningful for our residents, this could be the perfect role for you.

What You’ll Be Doing

• Support homes when a Manager is absent and provide support to Directors.
• Attend local authority meetings, regional team meetings, and safeguarding meetings as required.
• Provide on‑call and weekend cover as required.
• Undertake any other duties that the line manager sees appropriate to ensure the smooth running of the homes.
• Audit and support all staff to deliver their duties in a timely and effective manner.
• Ensure that staffing levels are appropriate and safe to meet the residents' needs at all times.
• Audit, implement, and oversee the introduction and reception processes for all new residents.
• Audit and ensure the protection of all residents, safeguard and promote their health, welfare, and quality of life.
• Assist staff in overseeing the development of a care plan for each resident in consultation with the resident, other relevant professionals, and, where appropriate, the residents’ representative or family members.
• Audit and ensure the effective implementation and review of all care plans.
• Investigate complaints, carry out required action, and report to the Director and, where necessary, to the Registration Authorities.

What We’re Looking For

• Warm, approachable, and brimming with positivity.
• Organised, reliable, and confident in leading a team.
• Creative, enthusiastic, and able to motivate others.
• Passionate about improving the lives of older people.
• Able to work flexibly across some evenings and weekends.
• Previous experience in a similar role.
• NVQ Level 5.

What We Offer

• A friendly, supportive, and welcoming workplace.
• Real opportunities for ongoing training and career progression.
• A chance to make a meaningful impact in people’s lives every day.
• A valued role within a close‑knit team that cares as much about each other as we do our residents.

If you believe that kindness and compassion should be at the heart of care, we’d love to hear from you. Apply now and be part of our team at Highgate Care that makes each day brighter for our residents.