Job Description

Regional Support Manager

Location

Yorkshire and surrounding areas

Job Type

Permanent, Full-time

Salary

£55,000-£60,000

Sponsorship

Not currently available

Join Highgate Care - Where Kindness Is Key

At Highgate Care, kindness isn’t just something we talk about, it’s the foundation of everything we do. As a small and compassionate care group, we pride ourselves on offering truly person‑centred care, where every resident is valued, supported, and able to thrive. We believe in celebrating individuality, promoting dignity and above all, living by our core value: Kindness Is Key.

We’re currently looking for a Regional Support Manager to join the team at Highgate Care working remotely covering Yorkshire and surrounding areas. If you’re someone who naturally brings warmth, energy and creativity wherever you go, and you love the idea of making each day meaningful for our residents, this could be the perfect role for you.

What You’ll Be Doing

• Support the homes when a Manager is absent and provide support to the Directors
• Attend local authority meetings/Regional Team Meetings/Safeguarding Meetings as required
• Provide on‑call/weekend cover as required
• Any other duties that the line manager sees appropriate to ensure the smooth running of the homes.
• Audit and support all staff to deliver their duties in a timely and effective manner.
• Ensure that staffing levels are appropriate/safe to meet the needs of the residents at all times.
• Audit and implement and oversee the introduction and reception processes for all new residents.
• Audit and ensure the protection of all residents, safeguard and promote their health, welfare and quality of life.
• Assist staff in the overseeing of development of a care plan for each resident in consultation with the resident, other relevant professionals and, where appropriate, the resident’s representative or family members.
• Audit and ensure the effective implementation and review of all care plans.
• Investigate all complaints, carrying out the required action, and reporting to the Director and, where necessary, the Registration Authorities.

What We’re Looking For

• Warm, approachable, and brimming with positivity
• Organised, reliable, and confident in leading a team
• Creative, enthusiastic, and able to motivate others
• Passionate about improving the lives of older people
• Able to work flexibly across some evenings and weekends
• Previous experience in a similar role
• NVQ Level 5

What We Offer

• A friendly, supportive, and welcoming workplace
• Real opportunities for ongoing training and career progression
• A chance to make a meaningful impact in people’s lives every day
• A valued role within a close‑knit team that cares as much about each other as we do our residents

If you believe that kindness and compassion should be at the heart of care, we’d love to hear from you. Apply now and be part of our team at Highgate Care that makes each day brighter for our residents.