Overview

Job title: Repair Delivery Manager

Contract: Temp ongoing 6 months plus

Location: London with one day working from home

Rate: Circa £275 per day

Role

You will play a key role in ensuring responsive repairs service is best in class. You will have exceptional leadership, organisational and technical skills to manage the teams daily activities and ensure the successful delivery of our repairs service. You and your teams will oversee and manage the delivery of day to day repairs across the operational businesses. You will be responsible for ensuring the efficient and high-quality repair and maintenance of our homes while leading and developing a team of repair professionals. You will work closely and collaboratively with colleagues and stakeholders to drive improvements and offer a first-class service to customers.

Duties

• Develop and implement efficient repair and maintenance processes and workflows specifically within the delivery of day to day repairs to embed the foundation of the Repairs Hub
• Establish key performance indicators and dashboards to regularly report on Repair Hub performance
• Assist in the management of the budgets for all day to day responsive repairs
• Identify cost-saving opportunities and strategies in conjunction with operational colleagues to optimise the repairs budget
• Collaborate with our Customer Service Team and managers to address concerns and enhance customer relationships
• Approve and monitor escalated cases ensuring keen oversight of costs and escalated repair cases
• Ensure that the repair and maintenance works carried out by our contractors is within SLA and to a high quality

Criteria

• Experience of delivering repair improvement plans across complex delivery models
• Experience of delivering performance improvement projects in a repairs or property services environment to drive service improvement
• Excellent knowledge of repair & maintenance processes, tools and equipment
• Proven experience of team leadership and staff development
• Customer focussed mindset
• Effective IT skills

Please apply now for immediate consideration or call Vickie