Overview

ITS are one of the largest independent power & hand tool suppliers in the UK with a hugely successful on-line presence, catalogue and retail operation with ambitious plans for future growth and development. Our company prides itself on its strong work ethic, friendly and sociable atmosphere with a management structure who are supportive and keen to encourage internal progression.

Join ITS as Our New Retail Area Manager

Location: South East / Essex-based (with regular travel to Harlow, Chelmsford & Walthamstow)

Role Type: Full Time | Permanent

Salary: £40,000- £45,000 per annum

At ITS, we’re proud to be one of the UK’s leading suppliers of tools, accessories, and related products - and we’re now entering an exciting new phase for the retail store side of our business.
We’ve recently upgraded our Harlow store to a brand-new concept, designed to give customers a more hands-on, engaging shopping experience. This refreshed approach is now being rolled out to our upcoming Chelmsford store, and we’ll soon be updating our long-standing Walthamstow branch to match.

To support this next stage of growth, we’re looking for a Retail Area Manager who’s ready to drive retail standards, support and develop our store leadership teams, and help shape the future of ITS retail.

What You’ll Be Doing

As our Retail Area Manager, you’ll play a key role in maintaining and elevating the standards across all our stores as we grow. Working in close partnership with our store managers, you’ll ensure each site consistently delivers an outstanding customer experience - both front and back of house.

Your key responsibilities will include:

• Monitoring and maintaining high standards across health & safety, compliance, customer service, merchandising, store organisation, and overall store appearance.
• Supporting and coaching store managers, helping them deliver excellence across their teams and day-to-day operations
• Acting as the central link between stores and Head Office departments, including:
• Buying – ensuring successful rollouts of new product ranges and store displays
• Marketing – coordinating in-store promotional launches and effective POS deployment

Working closely with the Commercial Manager and Buying teams to:

• Monitor and improve stock accuracy
• Maintain the right stock profiles and inventory levels for each store
• Helping to implement and embed our new concept store model across existing and future locations
• Leading and refining training programmes to ensure teams are well-equipped, confident, and customer-focused
• Identifying and driving operational efficiencies, including staffing structures, rota planning, and logistical workflows

What We’re Looking For

We’re looking for someone who:

• Has experience overseeing or supporting multi-site retail operations
• Is a strong people leader, confident coaching store managers and helping them grow
• Has a track record of driving commercial performance through high standards and smart planning
• Is passionate about staff development and training
• Thrives in a fast-moving, customer-focused environment
• Is flexible and proactive
• Full driving licence and willingness to travel regularly
• Lives within easy reach of Harlow, Chelmsford, and Walthamstow

Why Join ITS?

• Be part of a fast-growing, innovative retail brand
• Have genuine ownership and influence across a growing number of stores
• Enjoy a collaborative, hands-on culture where your ideas matter

If you think you have the drive and passion to excel in this role and have the appropriate skills and experience we would love to hear from you.

ITS offer a range of benefits including:-

• 28 days holiday (inclusive of Bank holidays) which increases with length of service up to 33 days