Retailer Relationship Manager

Applying for the Retailer Relationship Manager role at Southern Water. This job is with Southern Water, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Closing Date

19/11/2025

Job Details

Location: Hybrid working – 2 days office based in Durrington with travel to UK wide client sites.

Employment type: Permanent.

Hours: 37 per week.

Salary: Up to £39,000 - £41,000 (DOE) per annum depending on skills and experience.

Role requires standby rota 1 week in 4.

Role Overview

As the Retailer Relationship Manager working in our Wholesale Services Team, you will manage the relationships with our non-household retailers, ensuring satisfaction, resolving escalated or complex issues, and guaranteeing that services provided by Wholesale Services meet retailer needs.

Responsibilities

You will be accountable for over 25 retailers in managing the overall relationship, day‑to‑day interactions, including escalations, financial queries, and performance reporting. You will facilitate regular account meetings with retailers to ensure relationships remain positive, review outcomes, and ensure overall satisfaction levels are high. You will act as the key escalation point for all retailer issues that cannot be resolved by the Wholesale Services Team or Wholesale Service Desk Manager. Your aim will be to resolve disputes whilst maintaining commercial interests, standards, and objectives of Southern Water, and to keep retailers updated with planned and unplanned works.

Qualifications

Great experience and background working in customer operations, key account, and/or stakeholder relationship focused roles, with passion for taking ownership of retailer disputes.

Full driving licence required. Own a car. Travel to various retailer locations across the country; travel expenses reimbursed based on mileage, with accommodation covered for long distance travel.

Package

Full‑time Monday to Friday with a hybrid approach between Durrington office and home.

Benefits

• Generous pension up to 11% company contribution
• 25 days annual leave
• Life assurance equal to 4x salary
• Salary sacrifice electric car scheme (after 6 months service)
• Health Cash Plan
• Fully funded eye tests
• Two paid volunteering days a year
• Occupational health service
• Discounts with over 800 popular retailers
• Digital GP service
• Study support for job‑related qualifications
• Competitive maternity leave and flexible return to work options
• Cycle to work scheme

Additional Information

We are offering a salary of up to £41,000 per annum as well as other benefits. Join our Wholesale Services team and see how far your career could progress with a company committed to career progression, training and development opportunities, our customers, and the environment.

Privacy Statement: If you are an existing Southern Water employee, you will need to confirm within your application that your Manager is aware of your application.

All applicants must be eligible to live and work in the UK. You will need to provide evidence of eligibility (e.g., a passport or long birth certificate and proof of NI) and current proof of address (dated within the last 3 months). If you do not meet these criteria, your application will not be considered.