Location

Global Remote

Employment Type

Full time

Location Type

Remote

Department

Customer Success

Deadline to Apply

November 30, 2025 at 5:00 PM EST

About Civic Marketplace

Civic Marketplace is redefining how local governments procure goods and services—streamlining operations, increasing transparency, and delivering measurable economic impact for agencies and vendors alike. As a fast-scaling, Series A-bound startup, we\'re expanding across five additional states and seeking a systems-driven RevOps leader to architect and operationalize the foundation for sustainable growth.

Position Overview

We’re hiring a full-time Revenue Operations Lead to serve as a cross-functional operations architect. You’ll work closely with the CEO and collaborate across product, engineering, sales, and customer success to design, implement, and institutionalize playbooks, tools, and systems that scale Civic Marketplace’s footprint and impact.

You will lead initiatives to:

• Codify and standardize our vendor and agency onboarding, bid management, and shortlisting processes
• Build internal frameworks for cross-functional collaboration, SLAs, and reporting
• Lead scalable go-to-market execution in five new states
• Establish metrics and dashboards that drive accountability and growth

This is a strategic and tactical role designed for someone who thrives in high-growth, ambiguous environments and wants to leave a lasting operational legacy.

Key Responsibilities

• Playbook Development
  • Map end-to-end procurement lifecycle workflows (RFI/RFQ creation, vendor shortlisting, contract execution)
  • Create intuitive SOPs, process diagrams, and decision-trees for internal and external use
• Scaling Framework
  • Develop a repeatable state-entry playbook including stakeholder engagement, compliance checklists, and local-market adaptations
  • Define milestone trackers, timeline templates, and launch operations
  • Integrate with existing tools such as HubSpot dashboards and Asana workflows
• Internal Ops Infrastructure
  • Define SLAs and protocols for handoffs between Sales, Product, Customer Success, and Engineering
  • Implement a weekly reporting cadence: KPI dashboards, exception logs, and risk registers
• Stakeholder Enablement
  • Train internal teams on new playbooks with clear cheat-sheets and kickoff sessions
  • Gather feedback and iterate playbooks in real time
• Knowledge Transfer & Systems
  • Deliver a comprehensive, modular “Operations Playbook” with templates, governance protocols, and implementation guides
  • Collaborate with leadership to embed operational best practices into Civic Marketplace’s DNA

Qualifications

• 2–4 years of experience in operations, strategy, or consulting
• Background in top-tier consulting or an MBA from a top-tier institution preferred
• Experience with SaaS, marketplace platforms, or public-sector tech strongly preferred
• Proven success in building and scaling operational systems across teams and geographies
• Mastery of process mapping, documentation, and facilitation
• Strong analytical skills with proficiency in dashboards and data-driven decisions
• Excellent communicator with a knack for simplifying the complex
• Self-starter with the ability to thrive in a dynamic, startup environment

Compensation

Competitive salary, commensurate with experience.