About Blackhawk Network

At Blackhawk Network (BHN), we're shaping the future of branded payments - powering reward, incentive, and loyalty solutions across 28 countries and 400,000+ consumer touchpoints. From digital gift cards and eGifts to global employee rewards and customer acquisition tools, our platforms deliver meaningful value to clients and their customers alike.

Learn more at BHN.com

Overview

This role is being offered on a temporary/casual basis for a period of 6 months.

What you'll be doing

The Analyst will be responsible for evaluating and processing transactions or activities flagged by automated systems for potential risk, fraud, or compliance concerns. You will exercise sound judgment and adhere to established guidelines to ensure accurate decision-making, protect company assets, and maintain a positive customer experience.

Responsibilities

Essential Duties and Responsibilities

• Perform detailed manual reviews of transactions, orders, or cases that require human analysis
• Verify customer and payment information using internal and external data sources.
• Identify and investigate suspicious patterns or anomalies, escalating cases as appropriate
• Document decisions with accuracy, clarity, and compliance with company standards.
• Working collaboratively with the relevant stakeholders (Operations, Product, Enterprise Risk, Compliance etc.) to develop automated controls to detect anomalous behaviour for onward investigation
• Provide insights and feedback to enhance detection rules, workflows, and risk strategies by generating reports on fraud trends and investigation outcomes
• Maintain compliance with all applicable regulatory, data protection, and confidentiality requirements
• Achieve productivity, quality, and accuracy targets as defined
• Be tenacious in approach with well-developed problem-solving skills, coupled with the ability to interpret complex data and identify actionable insights and then communicate these effectively.

Qualifications

Education and Experience:

• Finance, Risk Management, or related field preferred; equivalent work experience considered.
• Excellent analytic, problem-solving skills and multitask abilities.
• Ability to handle multiple projects/tasks simultaneously and work independently.
• Detail Oriented
• Great customer service ethics and professionalism
• 1-2 years of experience in fraud detection, risk operations, e-commerce, or back-office transaction review preferred.

Knowledge, Skills, and Abilities:

• Strong analytical and critical-thinking skills with the ability to assess risk effectively.
• Exceptional attention to detail and accuracy in documentation and decision-making.
• Proficiency in using multiple systems, databases, and online resources concurrently.
• Excellent written and verbal communication skills.
• Ability to work independently while contributing to a team environment.

Competencies

• Analytical Reasoning
• Problem Solving and Decision-Making
• Integrity and Confidentiality
• Time Management
• Collaboration and Teamwork
• Results Orientation
• 1-2 years of experience in Cards, payments or e-wallets financial operational fraud and experience in ML/CTF would be beneficial

The type of person we're looking for

• You're proactive with a curious/investigative mindset and focus on solutions and positive outcomes
• You always strive for the highest quality, but you know that done is better than perfect
• You welcome a challenge knowing that you learn as you go and iterate
• You have a passion for data-led and risk-based decision making

Benefits

• Hybrid working
• Office group activities
• Health & Wellbeing support for physical and mental health

Candidate Journey at BHN

• Stage 1: Shortlisting of suitable candidates
• Stage 2: Screening Call
• Stage 3: Interview(s) with Hiring Manager(s)
• Stage 4: Feedback/Hired

Join us and be part of a company that's shaping the future of branded payments. Apply today and take the next step in your career!