Post title Sales Administrator

Salary & Grade GBP27,920 per annum (pay award pending) Grade 3

Location Wellington House, Leeds / Hybrid

Hours 37 hours per week Full time

Tenure Permanent

Closing date: Sunday 27 July at 11:55pm

Please note that the Combined Authority will consider requests for part-time working and/or job share.

We currently have a vacancy for a Sales Administrator to join our Passenger Experience Team.

Are you looking for a new role in customer service that offers more benefits? Do you want to advance your experience within a leading organisation that values development? We are seeking a dedicated and motivated individual to join our Sales Team as a Sales Administrator. In this role, you will play a key role in the administration of MCard products and services.

You will work closely with various internal departments within the Combined Authority, including the Travel Centres, Inclusive Travel team, Metro Line, Finance and Customer Feedback team, to ensure smooth and efficient operations across the network. The Sales Team operate Monday to Friday between 9am and 5pm.

Our Offer

Alongside a competitive salary, we offer an excellent benefits package including:

• 28 days Annual Leave (increasing upon years of service) plus Bank Holidays.
• Generous Employer-Contribution Pension Scheme.
• Free Travel on rail and buses across West Yorkshire with the MCard (Zones 1-5).
• Flexible Working Practices with Health & Wellbeing initiatives, including agile working options, as well as a generous flexi-time scheme to ensure you achieve the best work/life balance and career goals.
• Bright, airy, modern office space, with all latest technology, just a 2-minute walk from Leeds Train Station.

The Role

Reporting into the Sales Team Leader, your key responsibilities will include:

• Administer a variety of processes using financial management systems to produce and deliver multiple MCards for external and internal customers efficiently.
• Provide administrative assistance within the Retail section.
• Manager the corporate MCard database and administer all elements of the MCard process.
• Manager ticket stock and solve any discrepancies arising from stock checks.
• Manager the MCard Rosa database including gifting and refunding tickets and providing solutions to customer enquiries.
• Administration of contract agreements.

About You

You will have the following key skills, attributes, education and experience:

• Educated to GCSE or equivalent in English and Maths, or equivalent experience.
• Experienced user of Microsoft Office, particularly in creating and maintaining Excel spreadsheets.
• Good understanding of West Yorkshire Bus and Rail Ticketing products including MCard.
• Strong communication skills.
• Good understanding of Financial Systems.

To Apply

If this sounds like your next role, please complete the application form and tell us within the supporting statement why you would be a great fit for our role and how your skills, knowledge and experience align with the requirements within the Role Profile. Please visit our Advice for Candidates webpage and review the guidance on this page for support in completing your application form.

Further Information

The Combined Authority is passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better outcomes. We welcome applications irrespective of people's age, disability, neuro-divergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, pregnancy or maternity. or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability and/or who are neuro divergent. To find out more about inclusivity at the West Yorkshire Combined Authority please visit our dedicated webpage.

Under the Disability Confident Scheme, applicants with a disability are guaranteed an interview, subject to the minimum criteria being met.

Please note that whilst it is our policy to recruit at SP1 for all appointments, which is the salary stated above, each role includes career salary progression, with incremental increases applicable in most cases on an annual basis.