Hybrid working – London

We are seeking an experienced Salesforce Business Analyst to join our team on a contract basis. In this role, you will work closely with business stakeholders, project managers, and technical teams to gather, analyze, and document business requirements for Salesforce solutions. You will play a key role in ensuring business needs are effectively translated into functional specifications, supporting system enhancements, and optimizing business processes.

Key Responsibilities:

• Collaborate with stakeholders to gather and define detailed business and functional requirements for Salesforce projects.

• Analyze existing business processes and recommend improvements leveraging Salesforce capabilities.

• Translate business requirements into user stories, process flows, and functional specifications.

• Work with Salesforce developers and administrators to design, test, and implement solutions.

• Conduct user acceptance testing (UAT) and support end-user training as needed.

• Ensure solutions align with best practices and business objectives.

Requirements:

• Proven experience as a Salesforce Business Analyst, preferably in a contract or project-based environment.

• Strong knowledge of Salesforce platform capabilities, including Sales Cloud, Service Cloud, and custom applications.

• Excellent stakeholder management, communication, and documentation skills.

• Experience with Agile methodologies and tools like Jira or Azure DevOps is a plus.

• Salesforce certifications (Business Analyst, Administrator, or relevant) desirable.

• Experience working within the charity or non-profit sector is advantageous.