Overview

Job Title: Senior Account Manager

Department: Medical Communications, Client Engagement

Reports To: Managing Partner

Location: Sea Containers, London (Hybrid working)

About VML Health

VML Health is part of the VML network, a global powerhouse in brand and customer experience. We connect creativity, technology, and culture to build brands that resonate. Our European hub is a collaborative center serving clients across the continent. We focus on leveraging creativity and technology to solve complex challenges in a fast-paced environment.

Join us to push boundaries and shape the future of healthcare communications.

The Role

The Senior Account Manager is a pivotal client-facing role responsible for leading the operational management of key client accounts and overseeing the development and delivery of complex, high-impact medical education and communication programs. This role requires a deep understanding of the healthcare landscape, exceptional client management skills, proactivity, and the ability to drive efficient execution of solutions that facilitate scientific exchange and improve healthcare professional understanding.

The Senior Account Manager acts as a trusted partner to clients and a key operational leader within the internal Client Services team, ensuring seamless collaboration and superior client satisfaction, supported by a Client Services Director, Account Director and Account Executive.

Role & Responsibilities

• Proactively manage key client accounts, ensuring efficient and effective execution of medical education and communication programs. Serve as the primary operational point of contact for clients, guiding them through project lifecycles, timelines, and production, ensuring delivery of scientifically accurate and high-quality solutions.
• Build and nurture strong, collaborative relationships with client contacts, identifying opportunities for account growth where applicable.
• Oversee end-to-end development and delivery of multi-faceted, and/or highly complex medical education and communication programs, ensuring adherence to timelines, budgets, and quality standards.
• Collaborate with clients and internal teams to develop comprehensive project briefs that capture scientific and educational objectives, guiding the project from initiation to completion.
• Serve as the primary liaison between clients and internal cross-functional teams (scientific, creative, project management, digital), fostering efficient collaboration and ensuring alignment on status and requirements.
• Lead and facilitate client meetings, presentations, and workshops, communicating project updates, managing expectations, and securing necessary approvals for progression.
• Review all deliverables for scientific accuracy, compliance, and quality before client delivery.
• Anticipate operational challenges, identify solutions, and resolve issues to ensure smooth progression and client satisfaction.
• Manage project scope, budgets, and profitability for assigned accounts. Monitor financials, prepare reports, and ensure accurate and timely billing and invoicing.
• Monitor program outcomes, gather data, and prepare reports on project performance to identify areas for operational improvement.
• Provide guidance and support to junior account team members and contribute to their development.

Education

• Bachelor's degree in Life Sciences, Pharmacy, Medicine, or a related scientific field. A Master’s degree or advanced degree (e.g., PhD, PharmD, MD) is highly preferred.
• Minimum of 3+ years of progressive experience in account management within a medical communications or medical education agency setting.

Skills

• Fluent in English.
• Proficiency in MS Office Tools, especially Excel and PowerPoint; knowledge of project management or CRM tools is a plus.
• Strong written and verbal communication with emphasis on clarity in scientific and project contexts.
• Comprehensive knowledge of the medical communications agency’s offerings, healthcare industry trends, and relevant compliance regulations (e.g., GPP, PhRMA, ABPI).
• Ability to understand client needs and effectively manage project scope, timelines, and budgets.

Seniority level

Associate

Employment type

Full-time

Job function

• Advertising and Customer Service

Industries

• Advertising Services