You will be working in a statutory department with very strict deadlines.

The role will require undertaking sometimes difficult phone calls with distressed customers. Hybrid working can be offered on a rota basis, with an office presence required at County Hall, Lewes, on a weekly basis (minimum of 3 days per week onsite). This can be discussed further at interview.

Required skills:

• Strong ICT and MS Office skills – Word, Excel, and Outlook. Experience with LiquidLogic is an advantage.
• Excellent customer service and communication skills.
• Good written and verbal communication skills, with the ability to provide clear communication to parents, schools, and other professionals.
• Ability to work well under pressure and multi-task.
• Ability to prioritize and manage conflicting demands, including switching between tasks throughout the day.
• Excellent time management.
• Attention to detail and accuracy.
• Resilience, particularly when liaising with customers by phone.
• Appropriate assertiveness.

This assignment is expected to last up to 12 weeks while we actively recruit permanent staff. The duration may be slightly shorter depending on the recruitment process.

This is a full-time role on a temporary contract basis.

If interested, please apply via our website with your CV or email your CV to beth@essentialemploy.co.uk, quoting the reference number.

Essential Employment acts as an Employment Business for this vacancy. We are an Equal Opportunities Employer.

All roles may be subject to pre-employment checks, including references. Please be prepared.

Due to high volume of applications, we may not respond to all unsuccessful applicants, but you will be contacted by phone if your CV progresses to the next stage.

You can follow us on Twitter, Facebook, LinkedIn, or visit our website at www.essentialemploy.co.uk.