You will be working in a statutory department with very strict deadlines.

The role will require undertaking sometimes difficult phone calls with distressed customers. Hybrid working can be offered on a rota basis, with an office presence required in County Hall, Lewes, on a weekly basis (minimum of 3 days per week onsite). This can be discussed further at interview stage.

Required skills:

1. Strong ICT and MS Office skills – Word, Excel, and Outlook. Experience with LiquidLogic is an advantage.
2. Excellent customer service and communication skills.
3. Good written and verbal communication skills; the role involves providing clear communication to parents, schools, and other professionals.
4. Ability to work well under pressure and multi-task.
5. Ability to prioritize and manage conflicting demands, including switching between different tasks throughout the day.
6. Excellent time management.
7. Attention to detail and accuracy.
8. Resilience, especially in liaising with customers by phone.
9. Appropriate level of assertiveness.

This assignment is expected to last up to 12 weeks while we actively recruit permanent staff. However, it may be slightly shorter depending on our recruitment progress.

This is a full-time role on a temporary contract basis.

If interested, please apply on our website with your CV or email it to beth@essentialemploy.co.uk, quoting the reference number.

Essential Employment acts as an employment business for this vacancy and is an Equal Opportunities Employer.

Pre-employment checks, including references, may be required.

Due to high volumes of CVs received, we cannot respond to all unsuccessful applications. You will be contacted by phone if your CV advances to the next stage.

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