Senior Client Director – Aptia Group

We are looking for an experienced professional in the pensions administration sector to drive client relationships and operational excellence. If you thrive in a dynamic, fast‑paced environment where strategic thinking meets hands‑on leadership, this hybrid role in Manchester or Liverpool could be the next step in your career.

What you’ll be doing

• Own and nurture high‑impact client relationships, ensuring alignment with service commitments and long‑term objectives.
• Lead the delivery of day‑to‑day pension administration services, driving performance against defined KPIs.
• Identify opportunities for commercial growth and partner with the Client Portfolio Owner to generate revenue and contribution growth.
• Collaborate with Operations Directors to implement operational improvement plans that boost efficiency and enhance client value.
• Ensure client work is compliant, controlled, and in line with internal policies and external regulatory expectations.
• Strengthen client trust and engagement, focusing relentlessly on retention and satisfaction.
• Manage cost control, contribute to commercial planning, and support audit and financial reporting.
• Act as the commercial lead for clients, delivering creative, value‑adding financial and contractual solutions.

What we’re looking for

• Deep understanding of defined benefit (DB) pensions and scheme administration complexities.
• A proven background in client‑facing roles within third‑party administration environments.
• Strong operational and commercial acumen, with a track record of meeting financial and performance targets.
• Excellent leadership, stakeholder management, and communication skills.
• A proactive, solutions‑driven mindset with a desire to make a meaningful impact.

If you are interested in this role, please submit your CV by clicking apply.

Aptia is committed to celebrating the diversity of its employees and is proud to be an Equal Opportunities employer. We strive to create a workplace where all colleagues feel they belong and are supported to succeed. If any reasonable adjustments can be made to the recruitment process to ensure it is accessible, please email Recruitment_UK@aptia-group.com.