Talent Acquisition Technology Lead at The Access Group

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have one charity day allocated to support a cause that matters to you.

About you

As a Customer Success Manager, you’ll be the driving force behind the success of our valued customers, using your passion for problem-solving and software to make a real impact. You excel at building strong relationships both internally and externally, conducting reviews, delivering progress reports, and demonstrating the value of our solutions. With a strategic mindset and commercial savvy, you’ll be the go-to ambassador for our customers, offering tailored solutions and establishing yourself as their trusted advisor at every step of their journey.

Day to Day you will

• Drive Customer Success: Ensure seamless adoption of Access solutions, leading to customer retention, renewal, expansion, and advocacy, all while minimizing churn.
• Strategic Relationship Building: Establish yourself as a trusted advisor, cultivating strong relationships with key stakeholders, including the C-Suite, to foster long-term partnerships.
• Risk & Opportunity Management: Proactively identify risks, seize opportunities, and manage service improvement plans to deliver exceptional customer outcomes.
• Cross-Department Collaboration: Influence internal teams across Access departments to align on delivering outstanding customer experiences, with a focus on product, support, and billing processes.
• Upselling & Revenue Growth: Leverage customer insights, industry knowledge, and product expertise to drive upsell opportunities and expand revenue.
• Continuous Improvement & Innovation: Lead impactful webinars, workshops, and reviews, guiding customers on best practices, product adoption, and aligning them with the latest product developments.

Your Skills and experience might include

• Rapid Problem Solving: Quickly analyze and resolve customer challenges by engaging the right resources and influencing teams to achieve successful outcomes.
• Experience within a Payroll background is essential
• Prioritization under Pressure: Expertise in managing multiple, often conflicting priorities, ensuring timely and effective solutions in high-pressure situations.
• Industry & Market Insight: Deep understanding of our business, customer industries, and market trends, enabling more strategic and relevant solutions.
• Commercial Acumen & Negotiation: Strong ability to navigate complex commercial scenarios and drive successful negotiations to create value for customers.
• Product Expertise for Customer Success: Effectively translate and demonstrate how specific product features align with and drive customer success outcomes.
• Driving Internal Improvement: Champion and lead internal business unit improvements, optimizing processes and collaboration for enhanced customer support.
• Customer Relationship Building: Build strong rapport with diverse stakeholders, including C-Suite executives, ensuring alignment on both strategic and operational objectives.

What are we all about?

The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.

Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.

Love Work. Love Life. Be You.