Overview

Senior Customer Success Manager at Smartly

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About Smartly

Smartly is an AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform integrates media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Our Diversity, Equity & Inclusion approach is at the heart of it.

The Role

As a Senior Customer Success Manager at Smartly, you'll take ownership of our global customers from the first week on, give consultative advice, scope and drive long-term success and drive customer satisfaction. You will act as both a strategic and operational partner to Smartly’s global clients, functioning as a crucial link between them, the digital platforms and Smartly. In this London-based role, you will be part of the Global Strategic Account team focusing on our global customers.

Responsibilities

• Manage and grow your book of business of global accounts across all digital platforms like DV360, TikTok, YouTube and Meta.
• Build multi-threaded, trust-based relationships with operational and executive client and partner stakeholders
• Guide Smartly adoption to improve client stickiness, efficiency and performance
• Drive strategic alignment by translating customer goals into platform outcomes and tailored success plans
• Function as the key pillar in cross-functional collaboration - Product Engineering, Client Partners, Creative Services, Product Marketing - to solve customer challenges and influence our product roadmap
• Act as a consultative partner for your customers, bringing industry insights, platform best practices and Smartly strategy to the table
• Lead or contribute to internal initiatives that scale our customer success teams, improve customer and internal workflows or drive customer engagement
• Mentor peers and sharing best practices to contribute to the growth of our global CS team
• Maintain & develop excellent knowledge of Smartly tooling and Digital marketing in general, so that you're constantly able to solve customers' problems
• Drive commercial and strategic conversations with your customers through QBRs, proposals, partnership expansions & roadmap discussions

We're looking for you if you...

• Have 6+ years of digital marketing experience in both paid social and google, ideally within SaaS, MarTech, or AdTech working in a customer facing role
• Have proven success managing enterprise-level accounts and driving measurable business impact
• Have a deep understanding of paid social, Google, and the broader digital advertising ecosystem (Meta, TikTok, YouTube, Pinterest, etc.)
• Have hands-on experience with Smartly
• Are comfortable in addressing technical challenges and collaborate with technical teams when needed
• Are skilled in translating complex goals into strategic plans that drive adoption, retention, and growth
• Have strong communication skills — able to explain complex ideas clearly, tailor messaging across seniority levels, and present to executives
• Are a proactive problem-solver with a growth mindset and positive attitude
• Are able to work in a hybrid capacity from our London office 3 days a week (more if you like)
• Are able and willing to travel for meetings, conferences and industry events
• Fluent in English (spoken and written); additional languages are a plus.

About Smartly (continued)

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands reach and engage consumers and learn what performs best.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other

Industries

• Advertising Services

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