About The Role

Team – Direct Sales Analytics
Working Pattern - Hybrid – 2 days per week in the Vitality Stockport Office. Full time, 35 hours per week.
We are happy to discuss flexible working!

Top 3 skills needed for this role:

• Strong knowledge of SQL and Power BI.
• Familiarity with insight production.
• Ability to identify performance issues quickly and recommend solutions.

What this role is all about:

We’re looking for an analytics professional to join our Sales Analytics team at Vitality, supporting the Direct Contact Centre within the Direct-to-Consumer space. Over recent years, we’ve modernised our reporting by moving to Power BI and enabling self-service dashboards. Our focus is now on delivering deeper insights and developing advanced analytical models to optimise contact centre performance and drive data-informed decisions.

Key Actions

• Accountable for the day-to-day performance analytics of the department across all campaigns.
• Driving the real-time performance of the Contact Centre operation through the provision of meaningful insight, opportunity analysis and commentary.
• An active participant within the Direct cross-functional management structure, supporting key stakeholders to make effective decisions that optimise return on effort.
• Able to recognise potential underperformance quickly so that the necessary steps and changes can be taken real-time to recover the performance with minimal impact.
• Owner of and responsible for the development of senior stakeholder operational reporting dashboards with support from analysts.
• Providing information to effectively manage resources to ensure all FTE are fully utilised and productive.
• Key stakeholder in the design and management of contact strategies to optimise conversion.
• Close enough to the operation to act as a bridge between the operational management teams and the wider BI/MI communities as required.
• Highly responsive when identifying performance problems or improvement opportunities, working with urgency and diligence to find robust solutions.

What do you need to thrive?

• Intermediate SQL and Advanced Excel and Power BI
• Interest or knowledge of working with python (ideally but not essential)
• 3+ years’ experience working in an analytics role, have experience in insight production.
• Experience of using large and varied data sets to yield credible, effective insights
• A good understanding and knowledge of the insurance industry as well as an understanding of contact centres. (ideally but not essential)
• Professional maturity, able to operate effectively with senior stakeholders.
• Ability to multi-task, prioritise activities, and meet deadlines/targets.

So, what’s in it for you?

• Bonus Schemes – A bonus that regularly rewards you for your performance
• A pension of up to 12%– We will match your contributions up to 6% of your salary
• Our award-winning Vitality health insurance – With its own set of rewards and benefits
• Life Assurance – Four times annual salary

These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page.

Fantastic Benefits. Exciting rewards. Great career opportunities!

If you are successful in your application and join us at Vitality, this is our promise to you, we will:

• Help you to be the healthiest you’ve ever been.
• Create an environment that embraces you as you are and enables you to be your best self.
• Give you flexibility on how, where and when you work.
• Help you advance your career by playing to your strengths.
• Give you a voice to help our business grow and make Vitality a great place to be.
• Give you the space to try, fail and learn.
• Provide a healthy balance of challenge and support.
• Recognise and reward you with a competitive salary and amazing benefits.
• Be there for you when you need us.
• Provide opportunities for you to be a force for good in society.

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.

About The Company

We're really excited to announce that we have recently been awarded