Overview

Visa is seeking a Sr. Product Designer for the Client Experience team within the larger Commercial Money Movement Services organization. This role is based in our London Paddington office and reports to the Director of UX and Product Management.

Responsibilities

• Collaborate with internal stakeholders to understand their and their client's needs; champion Client Experience and advocate for our clients.
• Work closely with the larger design and product team to create UI designs ready for development.
• Lead design thinking workshops for stakeholders where necessary to help product understand who their users are, their pain points and the problems they're solving.
• Collaborate with product, business and technology experts to define scope, create Figma screens, understand research ask/budget needs if applicable.
• Incorporate research into our Visa design process; ensure designs and interactions are user tested and iterate based on user feedback.
• Foster strong and lasting relationships with clients and internal stakeholders at all levels.
• Work closely with technology to foster a relationship and be involved in UAT and grooming sessions.
• Adopt agile processes with a continuous improvement mindset.
• Be open to feedback from the design team and offer design critiques for the wider team from a consultation perspective.
• This is a hybrid position, with an expectation to be in our London Paddington office for 3 set days a week or as business needs dictate.

Qualifications

• Bachelor's Degree with 5+ years of relevant experience OR Advanced Degree with 3+ years of experience OR PhD with 2+ years of experience.
• Preferred Experience: Financial services and payments experience with complex B2B tools.
• Figma, Usertesting.com, Mobile app design experience, workshop facilitation, after effects.

About Visa

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.