Overview

Senior Design Manager (Group Level) at Multiverse. Multiverse is the upskilling platform for AI and Tech adoption. We partner with 1,500+ companies to deliver learning that transforms today’s workforce. Our upskilling apprenticeships build critical AI, data, and tech skills for people of any age and career stage, driving ROI and measurable performance for employers.

In June 2022, Multiverse raised a $220 million Series D, valuing the company at $1.7bn. We are 800+ employees with ambitious plans to scale. Join Multiverse and power our mission to equip the workforce to win in the AI era.

The Opportunity
At Multiverse, we’re building a product-led business that transforms the workplace through high-quality apprenticeships, giving people from all backgrounds access to world-class careers. Our UX team designs intuitive, inclusive, insight-driven experiences that drive real outcomes — with velocity, learning, and craft excellence at the core. We’re seeking a strategic, hands-on Design Manager to elevate UX quality and effectiveness across a pivotal product group: Product Fundamentals. You’ll help deliver against our “Cost to Serve” OKR, building smarter systems that reduce operational effort without compromising user experience.

What You'll Do

• Shape UX vision and priorities across your group: Align 3–4 cross-functional squads around user-centred goals, driving quality, efficiency, and measurable impact.
• Be a hands-on leader (Player-Coach): spend ~40% of time contributing to strategic discovery, vision prototyping, and unblocking squad work; spend ~60% developing your team, growing skillsets, managing performance, and raising the UX quality bar.
• Champion quality and growth: Embed critique culture, QA standards, and operational UX excellence across your squads.
• Drive scalable, cost-efficient systems: Design smart solutions that reduce internal effort and increase user satisfaction.
• Collaborate across disciplines: Work with Research, Data, Product, and Engineering partners.
• Embed Growth Design practices: Help your team prioritise experiments, optimisation, and measurable improvements.
• Evolve our design operations: Shape planning rituals and workflows that support fast, sustainable delivery.
• Hire, lead, and develop your team: Manage 2–5 product designers, building a culture of high performance and creativity.

About You

• Proven experience leading design teams and scaling quality in fast-paced environments.
• Strong UX craft and systems thinking, with a portfolio showing real-world impact.
• Skilled at balancing strategic leadership and hands-on contribution.
• Collaborative by nature — building strong partnerships across Product, Engineering, and Data.
• Comfortable embedding Growth Design principles and experimentation mindsets.
• A strong coach who grows designers’ craft, confidence, and impact.
• Fluent in Figma and fast at using prototyping for communication and alignment.
• Embodying Multiverse values, especially Development is at our core.

Bonus Points

• Show curiosity through side projects — experimenting with things like vibe coding, new AI tools, or self-driven UX challenges.
• Bring multidimensional experience across areas like coding, copywriting, motion design, video editing, or growth marketing.
• Can obsess over specific problems to deeply understand user needs or system challenges.

Who You’ll Be Joining

You’ll join a thoughtful, ambitious team of designers and researchers shaping Multiverse’s product evolution. Designers work as true partners with PMs and Engineers. We have strong foundations: Product First Principles, Design QA, Critique Culture, and a Design System. Based on the Nielsen Norman UX Maturity Model, we’re at Stage 4: Structured. You’ll help raise maturity and consistency and contribute to a craft-driven, scalable UX culture.

Benefits

• Time off: 27 days holiday, plus 1 life event day, 2 volunteer days, 2 wellbeing days, and 8 bank holidays per year
• Health & Wellness: private medical insurance, life insurance, gym membership, wellness resources, and mental health support
• Hybrid work offering and work-from-anywhere options
• Team socials and company-wide events

Our Commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. Every applicant and employee has the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, or veteran status. Read our Equality, Diversity & Inclusion policy here.

Right to Work

Do you have the right to work in the UK? We cannot offer sponsorship for this role or consider overseas applications at this time.

Safeguarding

All posts involve safeguarding responsibilities. Successful applicants are required to complete a DBS disclosure form. Failure to declare convictions may disqualify a candidate or result in dismissal if discovered later.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Design, Art/Creative, Information Technology

Industries

• Higher Education