Overview

The Senior Key Account Manager will promote Jazz product portfolio to NHS stakeholders across a defined territory, lead multi-channel engagement (in-person and virtual), and partner with cross-functional teams to achieve sales targets within the NHS structure. The role includes accountability for sales performance, development of territory and key account plans, and leadership in delivering cross-functional collaboration and education with Medical, MSL, and head office teams. The role may involve adjustments to customer lists and territorial boundaries as needed to maximise impact.

Responsibilities

• Sells effectively to build belief and conviction in Jazz products across accounts and deliver financial objectives, using in-person and virtual selling methods to influence prescribing behaviours.
• Engage clinical customers in peer-to-peer advocacy via a range of platforms (educational events, symposia, programmes) delivered virtually and in-person for measurable impact.
• Develop and influence advocates by linking information and stakeholders across networks to support appropriate patient use beyond the KAM's own territory.
• Orchestrate ongoing healthcare professional engagement with tailored content (approved emails and webinars).
• Demonstrate comprehensive knowledge of Jazz products, the therapy area, and approved treatments; identify opportunities to improve KAM knowledge and skills.
• Collaborate with the Sales Director to implement critical projects (e.g., Key Account Excellence) and introduce new ways of working to achieve excellence.
• Lead additional projects as needed (e.g., leadership of team meetings and training for the KAM team) and share insights/best practices across the team.
• Prepare and execute strong territory business and key account management plans in alignment with local ABPI/IPHA codes and cross-functional Jazz teams.
• Use multi-channel approaches to engage customers and achieve activity and sales targets; model effective cross-functional collaboration with territory and head office colleagues.
• Monitor performance against the plan with robust metrics and adapt to environmental and network changes.
• Capably secure appointments in person and via remote technologies in a compliant manner; leverage cross-functional resources to support the team.
• Identify account and locality pathway challenges and opportunities; monitor healthcare system changes and work with stakeholders to optimise access and pathways for patients.
• Take accountability for local formulary access, removing prescribing barriers and optimising pathway placement; implement territory and key account plans.
• Adhere to Jazz values and ABPI code of practice; maintain up-to-date training via Jazz Learns and mandated training.
• Collaborate with the Medical team and Medical Science Liaison colleagues to ensure high-quality scientific engagement and education.
• Profile and regularly update key customers and accounts in the CRM system; provide accurate and timely reporting of customer and business records.

Qualifications and Requirements

• Life Sciences graduate or equivalent; ABPI examination pass; fully valid driving license.
• Excellent selling skills with experience in specialty pharmaceutical sales; proven track record in orphan disease areas and multi-channel engagement.
• Advanced account management with business acumen and innovative project/solution delivery.
• Experience in cross-functional teamwork, project planning, and delivering measurable outcomes; strong communication and presentation skills for in-person and virtual settings.
• Ability to access funding for new and existing drugs with understanding of NHS structure, funding flows, and pathways.
• Experience working with partners on joint projects delivering benefits to stakeholders and patients; proficient IT and CRM usage.
• Demonstrated ability to engage customers via multi-channel platforms and adapt to hybrid work models.

Company and Benefits

Jazz Pharmaceuticals is a global biopharma company focused on innovating to transform lives, with a diverse portfolio in sleep disorders, epilepsy, cancer treatments, and more. We are headquartered in Dublin, Ireland, with global operations and a commitment to patient-focused, science-driven R&D.

Jazz Pharmaceuticals is an equal opportunity/affirmative action employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law.

The successful candidate will be eligible for benefits including medical, dental, vision insurance, retirement savings, and flexible paid vacation. For more information on Benefits offerings, please visit our site.