Overview

Senior Manager, People Operations at myPOS. Based in London, UK or Varna/Sofia, Bulgaria. Build and lead a world-class People Operations function across our European footprint to drive efficiency, consistency, and an exceptional employee experience. You will lead a team responsible for HR systems, data, and processes end-to-end and partner with People Business Partners, Talent Acquisition, Total Rewards, and L&D to serve 1,100+ employees.

This role is focused on supporting growth through European expansion and M&A activity and reports to the Chief People Officer.

Responsibilities

• Transform People Operations as the subject matter expert for HR systems, data, and processes; build scalable solutions to enable growth.
• Streamline and automate workflows to reduce manual work, enhance employee experience, and support business expansion.
• Lead the implementation and optimisation of core HR systems (HRIS, ATS, payroll) across Europe with scalability, integration, and consistent employee experience.
• Build and maintain strong vendor relationships to maximise value from tools and systems; stay ahead of evolving HR technology trends.
• Leverage AI to deliver innovative and efficient outcomes.
• Ensure consistent application of HR policies and processes across countries while allowing local adaptation where needed.
• Drive seamless integration of acquisitions through alignment of systems, data, policies, and processes.
• Safeguard data integrity, security, and compliance across HR systems and processes.
• Develop dashboards and reports to provide actionable insights for HR and business leadership.
• Ensure compliance with labour laws, GDPR, and other employment regulations across multiple European jurisdictions.
• Partner with Legal and Finance for accurate and timely processing of employee data and payroll inputs.
• Act as trusted partner to business partners, TA, Total Rewards, and senior leadership; provide operational expertise and support.
• Lead change management for new systems, processes, and policies; promote continuous improvement and employee-centric service delivery.

Qualifications

• 10+ years’ experience in People Operations, with a track record of transformational impact across global teams; including leading a direct team.
• Strong knowledge of HR processes across the employee lifecycle (onboarding, offboarding, payroll inputs, benefits, data management, compliance) across geographies.
• Hands-on experience with global HR, Talent Acquisition, and Payroll systems (e.g., Workday, BambooHR, HiBob, Teamtailor, Greenhouse, Deel); vendor selection, process optimisation, and workflow design.
• Strong data orientation; ability to translate people data into actionable insights that drive engagement, development, and organisational success.
• Deep knowledge of HR best practice, balancing compliance with flexibility and scalability.
• Global perspective with experience expanding People operations into new regions and adapting to diverse cultural and regulatory environments.
• Excellent stakeholder management and communication skills, with the ability to influence and partner with senior leaders.

Why join myPOS

Join a growing European business changing how entrepreneurs get paid. You’ll shape how People Operations works at scale, influence employee experience across multiple countries, and work with a team that values innovation, collaboration, and growth.

About myPOS

Since 2014 we’ve been making payments easier and more accessible for businesses of all shapes and sizes. Our mission is to help businesses get paid by leveraging modern tech and innovative ideas so payment challenges are a thing of the past.

Application and equal opportunity

Apply by filling in the form below and sending your CV in English. myPOS is committed to providing equal employment opportunities. All qualified candidates will be considered for employment without discrimination based on age, ancestry, colour, marital status, national origin, physical or mental disability, medical condition, veteran status, race, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws. Your application will be reviewed in line with GDPR. Personal information will be used solely for the job application and stored for the period required by the application process. Only short-listed candidates will be contacted. Good luck!