Overview

BA/PM/CHANGE MANAGEMENT

CITY OF LONDON

Be responsible for ...

• overseeing delivery of the digital change portfolio
• manage the delivery of all digital projects
• lead the delivery relationship with vendors
• oversee the Digital technology budget
• manage the IT Digital Change Team.

Are you an experienced technology change leader with a background in insurance? Are you passionate about delivering digital transformation that drives real business value?

I am seeking a Digital Change Lead to join our dynamic Digital Trading team. This is a pivotal role responsible for driving forward the digital strategy, managing high-impact technology projects, and leading a team of change professionals within a fast-paced, regulated environment.

Responsibilities

• Strategic Delivery: Work with Digital Trading and Technology teams to shape and execute our digital strategy through innovative tech solutions and seamless project delivery.
• Vendor Management: Own the day-to-day relationship and manage other digital vendors. Ensure high performance, contract alignment, and effective collaboration.
• Team Leadership: Lead and grow the Digital Change Team. Set clear goals, allocate resources, and oversee recruitment, performance management, mentoring and coaching.
• Project Management: Oversee complex digital initiatives with clearly defined scopes, timelines, and outcomes. Produce high-quality artefacts including PIDs, plans, risk logs and reports.
• Continuous Improvement: Drive improvements in change delivery processes, fostering best practices both internally and with third-party vendors.
• Budget Oversight: Manage digital project budgets in collaboration with Finance and Change teams, ensuring cost efficiency and optimal resource allocation.
• Stakeholder Engagement: Act as the IT Application Owner for the Digital Platform and escalation point for key users and stakeholders.
• Strategic Input: Support the Change Manager with strategic planning and evolution of our project management methodologies and frameworks.

What We’re Looking For

• 5+ years’ experience delivering IT projects/programmes, ideally with Change/PMO team leadership.
• Proven track record in the insurance sector. Experience in Lloyd’s of London syndicates is highly desirable.
• Skilled in agile methodologies and managing BA/PM resources across multiple workstreams.
• Confident managing vendor relationships, contracts, and performance metrics.
• Strong organisational, planning, and communication skills.
• Familiarity with insurance technology platforms, especially those used in the Lloyd’s market, is a plus.

Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Business Development, Management, and Information Technology
• Industries: Insurance