In just over a year, we've gone from 0 to over 400 customers with compelling signs of product market fit; succeeding where many have tried and failed before. We're now hiring our first dedicated Product Manager (mid or senior) to help take us to the next level (and then the one after that..) So if you want to make a massive impact on both the UK's net zero ambitions and on the lives (and businesses) of heat pump installers, please read on!

Quick background on Spruce

Almost 20% of the UK's carbon emissions comes from heating homes - there's simply no way to make reach net zero without phasing out gas and oil boilers. Right now the only serious alternative is heat pumps, with their almost-magical ability to turn 1 kW of electricity into 3-5 kW of heat (). But there's a problem: the heat pump installation journey is slow, inefficient, and just so painful. This makes it really hard for existing installers to grow their businesses and puts off gas engineers from starting to do heat pumps. Perhaps most critically, it means you can't currently offer a heat pump when someone's boiler breaks and they urgently need heating.

We're fixing this. We've built a platform for heat pump installers to manage the whole installation journey from initial enquiry through to final compliance paperwork, freeing up their time to focus on what really matters: doing high-quality installations, providing great customer service, and scaling their business. Despite only getting started at the beginning of 2024, we're having a massive impact on installation businesses, suppliers, and manufacturers across the UK: halving the time they spend on each job, doubling their sales conversion rates, and boosting their bottom line.

Having now raised further investment, we're in the process of scaling the team to massively grow our impact. We ultimately want to build an operating system for the whole home renewables supply chain. Picture a combination of ServiceTitan, Procore, and autoCAD and you might get a sense of where we're headed...

The Role

Our initial success is due to always putting our customers front-and-centre, rapidly building the tools that they need, and iterating based on their feedback. Your challenge is to maintain this while professionalising our approach to product management - helping us build faster and for a wider range of customer types.

You'll report to Steph, work closely with Jo, and be superbly supported by a simply brilliant team of designers and developers. Day-to-day you'll be responsible for:

• Leading discovery & user research - designing and running structured customer research to ensure we build the right things in the right order. You'll synthesise insights from user interviews, usage metrics, and the commercial team into clear feature specs
• Delivering features - managing the build process all the way through to post-release testing. You'll work closely alongside devs & designers to bring features to life, ensuring we release quickly, maximise customer value, and maintain product quality
• Reducing time-to-value - helping new users experience Spruce's value as soon as possible with minimal training; and partnering with customer success to drive full platform adoption
• Monitoring & increasing impact - measuring the value generated for different customer types and identifying opportunities to amplify our impact on their business
  
  

• Highly structured & outcome-focused - You bring order to complex challenges, can synthesise information effectively, and take pride in well-documented processes. But while you love a good process, you ultimately care far more about delivering results and driving measurable outcomes
• Intellectually sharp & low ego - You quickly grasp new concepts, can explain complex ideas in simple terms, and (with a bit of help) can wrap your head around building physics, fluid dynamics, and dynamic tariff modelling. You're confident enough to push back when needed but humble enough to admit when you're wrong
• An exceptional communicator - You adapt your style to your audience, ask insightful questions, listen actively, and write clearly. You elevate any meeting and bring out the best in others
• Customer-obsessed - You genuinely care about fixing our users' problems and want to make technical tasks beautifully simple for even our least tech-savvy customers
• and you'll hopefully also love heat pumps!
  
  

• We're currently a close-knit team of 10, split between London and Bristol. We spend 2-3 days each week working together in-person in both locations, and get everyone altogether every fortnight
• You'll have genuine influence from day one. The best idea wins regardless of seniority. We expect you to challenge everything, ask "why?" multiple levels deep, and push back when something doesn't make sense
• We want everyone to spend time with installers on-site, feel their pain points, then be able to rapidly suggest and implement solutions based on real feedback rather than assumptions
• We move fast and ship imperfect things, learning from users rather than trying to perfect in isolation. When things break, we focus on how we fix it, what can we learn and never blame. You'll own your outcomes whilst knowing the team has your back
• Feedback is constant, direct, and kind - we'll tell you when something isn't working and expect the same honesty (and empathy) back