SOUP.WORLD — the in-house creative studio at NTS — is seeking a confident, organised, and experienced Senior Project/ Account Manager to join the team on a 12-month maternity cover contract.

In this role, you’ll be the key point of contact for a portfolio of clients, leading the day-to-day management of 360° partnership and white-label creative projects. You’ll work closely with our Senior Project Director and Project Executive, reporting directly to the Global Director Creative Solutions who oversees the commercial division.

Founded in 2011, NTS provides curious minds with a home for bold, diverse and discerning music discovery. Today, we’re a global platform and creative ecosystem — broadcasting from around the world and collaborating with some of the most exciting names in music, fashion, and culture.

About You

You’re a natural organiser, problem-solver, and communicator, with a proven ability to bring clarity and structure to complex creative projects. You thrive in fast-paced environments and are passionate about delivering high-quality work on time and within budget.

You’re also a strategic thinker and a trusted partner to clients — capable of growing accounts in both creative output and commercial value. Your mindset is adaptable and forward-thinking; you're someone who anticipates challenges before they arise and approaches pressure with calm, creativity, and care.

You have excellent communication skills and feel confident articulating ideas, simplifying feedback, and acting as a bridge between clients and internal teams. You understand client objectives while championing the creative and cultural identity of NTS. You’ve successfully delivered integrated, 360° campaigns — including live events at various scales — and you’re highly organised and detail-driven, with the ability to manage multiple projects simultaneously without compromising on quality. Most importantly, you bring a positive, collaborative energy and a hands-on approach — you're a team player who’s always ready to get stuck in and help make great work happen.

Responsibilities include

• Act as the main point of contact for your clients, building long-term, trusted partnerships.

• Managing the full project life cycle — from scoping and planning to pre-production, execution, and wrap.

• Develop and manage project budgets, contracts, and timelines; track profitability and reconcile with finance.

• Collaborate closely with the Music team on talent strategy, booking and delivery, and with the Video team on content development and production.

• Build and maintain a trusted network of freelance creatives, event producers, and production specialists.

• Navigate shifting project scopes with flexibility, foresight, and clear communication.

• Lead client meetings, briefings, and reviews; translate client feedback into actionable steps for internal teams across multiple departments.

• Monitor workflows, manage timelines, and anticipate resource bottlenecks to ensure seamless delivery.

• Identify growth opportunities within your accounts, working with the new business team to pitch and develop new proposals.

• Ensuring all work aligns with project objectives and client goals; whilst simultaneously staying true to NTS’ POV and strategic and cultural integrity

  If you're an experienced, creative-minded project and account manager with a passion for culture and collaboration — we'd love to hear from you.

  We work collaboratively, so we’re looking for a team player. This allows considerable room for originality and new ideas, giving the candidate opportunities for their ideas to become reality during an exciting period for NTS.
  

  Must Have

  • 5+ years’ experience in project/account management within a creative agency, production company, or brand-side studio.

  • Demonstrated ability to manage and deliver integrated, multi-channel campaigns, including live events, content production, and digital activations.

  • Strong client management skills — confident in leading meetings, setting expectations, and nurturing long-term relationships.

  • Excellent written and verbal communication skills — clear, concise, and confident when presenting ideas and updates.

  • High level of organisation and attention to detail, with experience managing multiple complex projects simultaneously.

  • A solutions-focused mindset — calm under pressure, adaptable to change, and quick to solve problems.

  • Financial fluency — comfortable building and managing budgets, negotiating fees, and tracking profitability.

  • Strong understanding of creative processes across content, design, events, and production.

  • Collaborative approach — works well across teams and disciplines, with a hands-on and proactive attitude.

  • Care about working in an environment where creativity, community, and culture are at the heart of what we do.

    Bonus Points

    • Experience working within or alongside music, fashion, or culture-focused brands.

    • Familiarity with the NTS ecosystem and an understanding of its tone, values, and creative standards.

    • A personal network of trusted freelancers and creative collaborators.

    • Experience producing international or multi-market projects.

    • Knowledge of project management tools such as Google Drive, Slack and Toggl.

      Returns

      • This is a 12 month fixed term maternity cover, full-time position based in London

      • Monday, Friday WFH and Tuesday, Wednesday, Thursday work in the Dalston HQ

      • Flexible start time 9am - 5pm / 9:30pm - 5:30pm / 10am - 6pm

      • 23 days holiday/ year + bank holidays

      • 4 x days off between Christmas and New Year for office closure

      • Employee Assistance Program with Health Heroes

      • NTS goods allowance

      • Auto enrolment into workplace pension after 3 months with Smart Pensions

      • A dynamic, inclusive, and supportive work environment.

      • The chance to work on exciting and diverse projects with high-profile clients.

      • Applicants must be eligible to work in the UK.

        This is a 12 month fixed term contract, full-time position based in Dalston, London, UK ideally with a late August early September start date.

        NTS is a diverse team, and warmly welcomes applicants from all backgrounds. We particularly welcome applications from underrepresented groups. If any potential applicants have accessibility needs and would like some assistance completing the application, we are here to help - please email us at support@ntslive.co.uk.

        To apply

        Please fill out this form by the end of Sunday 20th July.
        No agencies or recruiters please.