Overview

Senior Project Manager – Market Research

Location: London (Hybrid – 3 days in office, 2 days remote)

Type of Employment: Fixed-term, Full-time

Reporting to: Division Team Leader

Experience Required: 5+ years in market research localisation project management

About Global Lingo – Our Values

Global Lingo is a fast-growing, Top 100 solutions provider, delivering high-impact multilingual services to leading Market Research clients worldwide. From survey translations to content analysis and qualitative research support, we help clients gather rich insights across cultures and languages.

We pride ourselves on being a caring, open, and inclusive company that values quality, agility, and service excellence. Our culture blends professionalism with a strong sense of community. We’re passionate about continuous personal and professional growth – for ourselves and our clients.

The Role

We are seeking an experienced and driven Senior Project Manager to join our Market Research localisation team in London. In this role, you will manage complex localisation projects from quote to delivery, ensuring operational efficiency, high-quality outcomes, and exceptional client service.

You will also mentor junior team members, contribute to process improvements, and serve as a strategic partner to our market research clients.

Key Responsibilities

• Project Management
• Lead end-to-end delivery of localisation projects, including:
• Survey and questionnaire translation
• Overlay and link checking
• Coding
• IDI and focus group moderation projects
• Adverse Event (AE) reporting
• SimTrans
• Transcriptions (including single stage)
• First and second-stage content analysis
• Prepare survey files for translation, managing tags, programming, and any embedded logic
• Maintain accurate project scopes, timelines, and budgets
• Ensure alignment with client expectations and internal quality standards

Client Relationship Management

• Serve as the main point of contact for assigned accounts
• Develop deep understanding of client workflows, business needs, and market-specific nuances
• Provide guidance on best practices, localisation strategies, and technical file handling

Technical & File Management

• Interpret and handle exported file formats from various survey scripting platforms
• Apply localisation engineering knowledge to troubleshoot and QA complex files
• Utilize CAT tools, project management systems, and QA platforms effectively

Education & Experience Requirements

• 5+ years of experience in localisation project management, specifically within market research
• Proven ability to manage complex, multi-market, and multi-projects
• Bachelor’s degree in Languages, Translation, Linguistics, or a related field (or equivalent industry experience)
• Experience working in a hybrid or global, multi-time-zone environment is a plus

Success Criteria

• You will be evaluated based on:
• Your ability to deliver projects on time and within budget
• Achievement of KPIs related to client satisfaction, project quality, and operational performance
• Problem-solving and process improvement skills in fast-paced scenarios
• Your capacity to independently lead and manage complex client accounts

What You Bring

• Exceptional project management skills
• Proactive mindset with strong problem-solving abilities
• Confidence working under pressure, with excellent prioritisation and decision-making
• Excellent written and verbal communication skills
• High IT literacy and hands-on experience with CAT tools and project management systems
• Deep understanding of localisation workflows, terminology management, and QA processes
• A collaborative, adaptable approach and ability to work effectively with international teams

Are you ready for a new challenge? Apply today!