About The Role

Management Responsibilities

• Provide direction on industry best practice to other members of the Project Management Team
• Act as an escalation point for internal and external stakeholders within the Project Management Team
• Support the wider PM/AM Team in resolving scheduling conflicts efficiently
• Lead implementation of internal processes to ensure smooth delivery of work through the business
• Provide support for key regular business governance activities including chairing RAG reporting, schedule reviews, and managing exception data
• Mentor more junior members of the team / new starters

Project Responsibilities

• Schedule project workload across executional teams, coordinating with stakeholders and colleagues to prioritise delivery
• Liaise with internal specialist teams and clients to agree scope of work, timeframes, and costs
• Create and communicate project plans
• Develop supporting documentation & risk registers
• Work with lead developers to ensure task estimates are available and monitor progress against estimates
• Run stand-up meetings with the production team
• Ensure work is completed to specification
• Create project-specific efficiencies
• Liaise with QA testers to ensure thorough testing
• Provide regular reports to internal teams and clients
• Lead project washups, document outcomes, and support process improvements
• Manage the commercial aspect of projects, maintaining day rates throughout delivery
• Contribute to developing processes that drive positive change within the team and business
• Support senior project managers on high-profile, complex projects with multiple stakeholders

Person Specification

Key Qualifications and Attributes:

• Experience in Project Management
• Strong decision-making skills
• Ability to solve problems independently
• Excellent time management and organisational skills
• Interest and knowledge in websites and related trends (UX, CRO, CMS, SEO, etc.)
• Experience managing digital projects or client accounts, preferably in an agency environment
• Expertise in project planning and resource management
• Knowledge of Waterfall, Agile, or Hybrid methodologies
• Strong client/stakeholder management experience
• Clear communication skills for client interactions
• Ability to guide clients on project feasibility and complexity
• Comfort in leading client meetings and setting agendas
• Attention to detail
• Commercial awareness
• Experience in a digital agency setting
• Leadership experience working with developers and designers
• Experience with content management systems (Kentico, Umbraco, Shopify, Adobe, BigCommerce)
• Familiarity with project management tools (Jira, Teamgantt, etc.)
• Proficiency in Microsoft Office

About Us

We’re IDHL.

With over 20 years’ experience, we know digital. Our services include performance marketing, website development, eCommerce, and data intelligence. We’re more than a digital agency; we’re a growth partner for our clients.

Join our web and eCommerce division, where our team of web enthusiasts—from UX experts to developers—drive us forward. We excel at helping ambitious brands grow in the digital economy, working with clients like Camden Brewery, Leeds Football Club, and Church & Dwight.

What’s in it for you?

• 26 days holiday plus bank holidays and a birthday lie-in
• Wellbeing and volunteering days
• Options for extra leave or salary trade-offs
• Hybrid working model
• Flexible working arrangements
• Financial support from Salary Finance
• Company pension and health care cash plan
• Private health care after a certain period
• Training and career development programs
• Free mortgage advice
• Company events and awards
• Employee perks portal

Invested in your growth

We support your personal and professional development through training and tailored plans. We value diversity and foster an inclusive environment where everyone feels valued and supported.