Within Client Services, the Client Lifecycle Operations Team in Europe is made up of services covering Client Onboarding, Licensing, Risk Lifecycle Management, Card Design and Cobrand. The team provide operational support to clients, entailing specialised knowledge regarding Visa licenses. Our clients are primarily financial institutions and fintechs. Risk Lifecycle Management supports client onboarding activities ensuring that new clients adhere to fundamental risk management measures to safeguard against fraud and mitigate other risks. The Risk Lifecycle Management team also review clients' activities upon changes to their Visa Licence.

Overview

Overview of the role and its responsibilities as Ecosystem Risk Senior Consultant, including acting as the senior subject matter expert for the Risk Lifecycle Management function and engaging with a broad range of stakeholders to lead initiatives and support new client or licence applications.

Responsibilities

• Subject Matter Expertise: Providing subject matter expertise relating to ecosystem risk onboarding applications which may involve extensive consultative support for new clients.
• Perform risk assessments on client applications seeking issuing and acquiring licenses.
• Conduct ecosystem risk desktop reviews directly with clients when identified, establishing client\'s business practices, risk management capabilities and operations. Identifying areas for improvement/implementation as required to satisfy the Risk Lifecycle Management onboarding process.
• Maintain regular monitoring of new clients, identifying operational, fraud or dispute concerns and working with relevant stakeholders to resolve.
• Sharing subject matter expertise and guidance as required to enable the business and our clients.
• Client Satisfaction and Performance Management: Ensure that all ecosystem risk applications and submissions are reviewed in an efficient manner, with a client focus and with an appropriate control environment. This includes having an audit trail of the review along with management controls ensuring consistency and completeness of the reviews in line with agreed processes.
• Manage a diverse set of cross functional and managerial stakeholders, across the Visa organisation and within our clients\' organisations.
• Leading governance activities with respect to Onboarding & Risk Lifecycle Management, whether it be assessing internal risk controls, contributing to internal committees or supporting regulatory reporting activities.
• Continuous Improvement and Collaboration: Identify operational and strategic opportunities to increase service quality, efficiency or risk management and implement improvements and accordingly, work with leadership teams to effect change.
• Leading transformation projects along with pursuing opportunities for continuous improvement, including working closely with Sales, Risk and key enabling teams across Client Services both regionally and globally.
• Sharing learnings and knowledge with others, including working closely and collaboratively with the Ecosystem Risk Consultant, and engaging productively with the broader team.
• This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

• Significant experience in the payments (or related) industry, with strong issuing and acquiring knowledge.
• Analytical and experienced in managing risk.
• Strong, influential presence and negotiation skills.
• Excellent consultative, communication and presentation skills.
• Excellent problem-solving skills and ability to lead change.
• Good interpersonal skills and the ability to liaise with internal and external stakeholders.