Overview

Senior Salesforce Administrator • Salary: £60,000-£65,000 per annum • Contract Type: Permanent • Hybrid Working: 3 days in office, 2 days WFH

Expert Salesforce Administrator required - exciting opportunity to own and develop the long-term strategy for our client's use of Salesforce enabling optimisation and ensuring seamless integration with other platforms.

Our client, a highly respected membership association, is seeking a Senior Salesforce Administrator to own, manage, and optimise their Salesforce platform.

In this role, you will provide hands-on support and technical guidance to end users, ensuring the smooth and effective operation of the system.

You will play a key strategic role in building the long-term roadmap for Salesforce development, proactively identifying opportunities for system enhancements, and leading the implementation of strategic developments.

Responsibilities

• Manage the smooth and effective running of the Salesforce system offering advice and hands-on support to end users and helping them to get the most from the system.
• Manage and own the support case queue, resolving cases where possible, escalating the most complex cases to external support.
• Gain a deep understanding of their complex custom setup, objects, and integrations (e.g., Eventbrite, Asperato, SurveyMonkey, PowerBi) and collaborate with users and external support to optimise, resolve bugs, and deliver new integrations.
• Deliver process and workflow changes as needed for business requirements and facilitate the smooth implementation of new Salesforce features from product changes.
• Take responsibility for system security, user access policies, and audit trails in partnership with third-party vendor. Lead on evaluation of new Salesforce products, features, or AppExchange solutions, preparing cost-benefit analyses and business cases.
• Establish and enforce best practices in data architecture, naming conventions, and documentation.

Profile Required

• Certified Salesforce Administrator with extensive hands-on experience
• Ideally educated to degree level or equivalent
• Extensive knowledge of Salesforce.
• Understanding of process automation tools, such as Process Builder and Flows.
• Good knowledge of Salesforce reporting.
• Knowledge of GDPR/Data Protection Act 2018.
• Experience of writing or maintaining user documentation.
• Demonstrable experience in driving system improvements and strategic developments.
• Experience of working with senior stakeholders to align Salesforce functionality with organisational strategy.
• Experience in managing external vendor / suppliers or consultants, including performance management.

Additional Info

• Fantastic opportunity to lead Salesforce strategy and development for a leading membership association.
• High-impact role where your expertise will directly influence business performance and support the organisation's mission.
• Leadership role as the sole expert in Salesforce within the organisation.
• Fantastic benefits