Overview

Position: Senior Service Delivery Analyst. Team: IS Service Delivery. Location: Portsmouth with hybrid working available.

The role is part of the University of Portsmouth’s IS Service Delivery team. You will be the go-to expert for delivering top-tier IT support across the university, via phone, remote access, or deskside assistance, solving problems, empowering users, and keeping the digital ecosystem running smoothly.

What You'll Be Doing

• Providing expert support across a wide range of IT systems and services.
• Leading ITIL-aligned processes such as Incident, Problem, and Change Management.
• Delivering engaging training sessions and inductions for staff and students.
• Supporting high-impact digital initiatives as part of the Digital Masterplan.

Why This Role Is Exciting

• Be at the heart of digital transformation in a dynamic academic environment.
• Every day brings new challenges and opportunities to innovate.
• Help shape the future of how technology supports learning, research, and operations.
• Work with a supportive team that values collaboration, growth, and creativity.

Location

Portsmouth; hybrid working is available for this role.

Employer

University of Portsmouth Academic Services Ltd (UASL)

Benefits

• Competitive salary, including incremental progression within your scale.
• Generous pension scheme.
• Generous leave entitlement and holidays.
• Family-friendly policies supporting flexible working.
• Staff discounts and loyalty schemes.
• Staff car parking and discounted public travel.
• Excellent training and development opportunities.
• Staff wellbeing programmes.
• Recreation facilities, including discounted gym membership and campus perks.
• Discounted learning and entrepreneurship support via our Entrepreneurs in Residence programme.

UKVI Statement

Prior to submitting your application, please ensure you can demonstrate or acquire the necessary right to work in the UK. If you do not currently have the right to work, our offer of employment is conditional upon obtaining it.

EDI Statement

We are dedicated to embedding equality, diversity and inclusion (EDI) within our community. As an Athena SWAN and Race Equality Charter award holder, a member of Stonewall and a Disability Confident Employer, we are committed to creating a welcoming and inclusive environment. We welcome applications from people with a wide range of skills, perspectives and experiences, and strive for a workforce that reflects our diverse student population. See our EDI Framework and objectives for details.

Important

Please note that this vacancy may close earlier than advertised; early applications are advised.