Senior Service Designer

7 Days Old

Overview

We are looking for a creative powerhouse passionate about shaping digital services that make a real difference. If you enjoy visualising service concepts, exploring delivery approaches and collaborating with stakeholders, we want to hear from you.

Responsibilities

  • Use insight‑led thinking to shape services that balance user needs with business goals, creating experiences that truly resonate.
  • Blueprint seamless journeys across channels and touchpoints, turning complexity into clarity and delight.
  • Strategise how our digital landscape evolves, crafting future‑ready experiences that keep us ahead of the curve.
  • Design intuitive digital products that make even the most complex scenarios feel effortless, with a strong focus on usability and accessibility.
  • Share your design wisdom through coaching, championing Design Thinking, and collaborating with stakeholders to deliver value while meeting legal and regulatory needs.
  • Shaped and optimised digital services from the ground up, both independently and as part of a collaborative team.
  • Built roadmaps and customer journey frameworks that guide organisations toward smarter, more user‑focused digital experiences.
  • The know how to conduct and communicate user and channel research, turning data into design magic that stakeholders love.
  • Confidence with concepting, wireframes, and design specs, and you know how to make complex services feel beautifully simple.
  • Applied user‑centred design methods like Google Sprint, Design Thinking, and WCAG to create accessible, impactful solutions.

Qualifications

  • Experience in Financial Services sector (not essential but great).
  • Basic understanding of digital marketing practices and techniques.

Benefits

  • Hybrid working schedule.
  • Private medical discounted health checks.
  • Stakeholder pension contribution.
  • Cycle to work scheme.
  • Gym discounts.
  • Purchase additional holiday.

At Close Brothers we support employees to balance their work life priorities. We employ approximately 3,000 people, principally in the United Kingdom and Ireland, and are listed on the London Stock Exchange. We are an inclusive company that values diversity and provides equal opportunity to all employees.

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Apply
Location:
Camden Town, England, United Kingdom
Salary:
£80,000 - £100,000
Job Type:
FullTime
Category:
Marketing & Media

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