Senior Service Designer

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Senior Service Designer - hybrid - 4 months - £700 inside IR35

Our client is looking for an experienced Senior Service Designer to work on a hybrid basis - 1 day per week ideally London but possibly Manchester plus monthly meetings in London for team days.

Responsibilities

The Senior Service Designer will lead and coordinate design work in your team, supporting other designers where necessary, work effectively in a multidisciplinary, agile environment, adapting quickly to changes in requirements, priorities or user needs, user research and analytics to understand users needs, identify service failures and test different designs, design collaboratively and in the open, engaging your whole team with the design process and adapting it if necessary, champion accessibility and inclusion, consider the impact of new technologies and ensure that designs meet legal requirements, collaborate with designers in other teams and departments, reviewing each other.

Technical terminology

This is a highly technical team, even though the work isn't necessarily any different to service design anywhere else, the environment they'll be working in is quite technical, so being able to understand their lingo and translate that would be helpful. If they have some background working with or against data projects.

Experience required

  • Working in an agile, multidisciplinary and collaborative environment and developing shared patterns in a digital world.
  • Able to work and develop large scale services.
  • Able to take into account the user side and organisational side.
  • Adept to doing things like workshopping and having a really good storytelling communication style.
  • Able to work with senior stakeholders, because they will be doing interviewing and understanding what the needs are of internal users.
  • Comfortable with spreadsheets and numerical information.
  • Working with the interaction designer so someone who's hands on, confident and able to bring to life the story of what they are proposing.
  • 4+ years experience.
  • Desirable – design skills in Figma or a design tool.
  • Desirable – comfortable working with analysts and data engineers.

SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.

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Location:
City Of London, England, United Kingdom
Salary:
£80,000 - £100,000
Job Type:
FullTime
Category:
Marketing & Media

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