Responsibilities

• Deliver second-line support for MES platforms, addressing incidents, service requests, and user queries in a timely manner.
• Troubleshoot, debug, and resolve MES system issues, escalating complex problems as needed.
• Perform routine system maintenance, upgrades, and patches to ensure optimal performance and compliance.
• Collaborate with cross-functional teams (production, QA, IT) to analyze and resolve MES-related problems.
• Document support activities, solutions, and system modifications for traceability and compliance.
• Participate in root cause analysis and implement corrective/preventive actions for recurring issues.
• Develop or configure new or updated system functionalities.
• Write clean, efficient, and maintainable code for MES systems, adhering to best practices and coding standards.
• Provide training and support to MES users, promoting best practices and system adoption.
• Stay updated on MES (CMF & Apriso) developments and recommend improvements.
• Contribute to the testing and deployment of new MES functionalities and integrations.
• Assist in task estimation, planning, and continuous improvement initiatives for MES support activities.
• Apply agile methodologies and principles to manage projects and deliver value quickly and efficiently.

The Senior Software Engineer MES is responsible for ensuring the stability, reliability, and continuous improvement of Manufacturing Execution Systems. This role focuses on providing expert support, maintenance, and enhancements for currently used MES platforms (Critical Manufacturing & Delmia Apriso), enabling efficient production operations and rapid issue resolution. The ideal candidate combines technical troubleshooting skills with a strong understanding of manufacturing processes and a commitment to delivering excellent service to business users.

Minimum of 5 years of experience in applications of IT support, with a focus on regulatory and Quality Solutions.

Qualifications

• Experience supporting and maintaining MES platforms, specifically Critical Manufacturing (CMF) or Delmia Apriso.
• Proficient communication skills to align with Business Users.
• Proficient in troubleshooting, debugging, and resolving software and system issues in a manufacturing environment.
• Strong understanding of manufacturing processes and MES workflows.
• Familiarity with database technologies (e.g., SQL), scripting, and integration with shop‑floor equipment.
• Knowledge of ITIL (IT infrastructure Library) or similar service management frameworks is an advantage.
• Experience with software development methodologies (e.g., Agile) and version control systems (e.g., GitHub).
• Proficient in one or more programming languages relevant to MES systems (e.g., Python, Java, C#, JavaScript/TypeScript).
• Excellent problem‑solving, analytical, and communication skills.
• Ability to document technical solutions and provide user training.
• Team player with strong collaboration skills across technical and non‑technical stakeholders.
• Willingness to participate in on‑call support rotations and respond to urgent production issues when required.
• A Bachelor’s / Master’s degree in Engineering, Software Development, Information Technology, or a related field. Advanced degrees or certifications are a plus.
• ITIL 4, GMP, or Database technologies is a plus.

Travel Requirements

Position involves travel up to 10% of the time, mostly within Europe, Asia Pacific, and Americas. Most trips will include overnight travel.

Languages

• English.
• Portuguese or Spanish is a plus.

Remote working model.