About CircleCI

CircleCI is the world’s largest continuous integration/continuous delivery (CI/CD) platform, and the hub where code moves from idea to delivery. As one of the most-used DevOps tools - processing more than 3 million jobs a day - CircleCI has unique access to data on how the most effective engineering teams work, and the tools to help software companies successfully leverage the power of AI into their commercial applications. Companies like Hinge, HuggingFace, and Samsung use us to improve engineering team productivity, release better products, and get to market faster.

Founded in 2011 and headquartered in downtown San Francisco with a global, remote workforce, CircleCI is venture-backed by Base10, Greenspring Associates, Eleven Prime, IVP, Sapphire Ventures, Top Tier Capital Partners, Baseline Ventures, Threshold Ventures, Scale Venture Partners, Owl Rock Capital, Next Equity Partners, Heavybit, and Harrison Metal Capital.

CircleCI is an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

What you\'ll do:

• Work closely with your team and our customers to help them resolve tickets on the product


• Be creative and resourceful in solving customer technical problems and answering customer questions


• Build standard methodologies for technical troubleshooting across different technologies, and author Knowledge Articles that contribute to our self-serve support portal


• Be the customer\'s voice and use customer feedback to help Product and Engineering improve the product


• Become a champion of the CircleCI solution


• Participate in on-call rotation

What we\'re looking for:

• 2+ years of technical product support or engineering or equivalent experience


• Experience working directly with end-users to debug common errors


• Ability to tie business problems to technical solutions and understand technology value propositions


• Demonstrated capacity to quickly absorb new concepts and technologies


• A decent amount of time using and scripting *nix


• Familiarity with Git in general and ideally GitHub in particular


• You believe that the best way for all to succeed is to honestly discuss product and company abilities and limitations with customers. We don\'t oversell at CircleCI


• Strong ops/infrastructure knowledge, especially networking and security


• Great relationship building skills and a good people person


• Outstanding written and oral interpersonal skills

Additional great skills to have!

• Experience with build, test, and deployment automation, either as a practitioner or in a customer-facing role


• Ability to fix networking issues that may prevent communication between different components


• Knowledge of Docker or Linux containers in general


• Knowledge of Kubernetes in general


• Knowledge of iOS application testing and code signing


• Experience using and automating a major IaaS like AWS, GCP, or Azure


• Familiarity with deploying and debugging distributed systems

We know there\'s no such thing as a perfect candidate - we\'re all a work in progress and are growing new skills and capabilities all the time. CircleCI welcomes those passionate about learning and evolving, so however you identify and whatever your background, if this looks like a role where you could do your best work, we hope you\'ll apply.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.