Senior Technical Business Systems Analyst

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Job details

• Hours: 35 hours per week. Hybrid working.
• Closing Date: Sun, 7 Sept 2025

Are you a technically savvy Senior Technical Business Systems Analyst who thrives in fast-paced, digital-first environments? Are you passionate in solving complex problems to actively drive digital transformation, being curious at every step, connecting the dots between our business needs and technology? If so, we want to hear from you.

Overview

Not just another building society. Not just another job. We\'re the fourth biggest building society in the UK and what makes us a bit different is that we\'re a mutual organisation. We don\'t have shareholders; we\'re owned by our members. Our colleagues say Skipton\'s a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do. Whatever your background, and whatever your goals, we\'ll help you take the next step towards a better future.

We are looking for a Senior Technical Business Systems Analyst to lead and support digital transformation initiatives focused on mobile applications and online servicing. You’ll need to demonstrate experience working with modern technology and how understand systems interact, and what makes a scalable digital solution and the components that go together to ask the right questions at the right time!

You will act as the glue between our business goals and technical expertise —tailoring messages so that they are understandable whilst working with cross-functional teams delivering high-impact solutions.

What’s In It For You?

Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space.

• Be part of a forward-thinking team driving genuine digital change.
• Work on products that make a real difference to our customers’ digital experience.
• Enjoy a culture that values initiative, creativity, and collaboration.

We have a range of other benefits available to you including.

• Annual discretionary bonus scheme
• 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days.
• Holiday trading scheme allowing the ability to buy and sell additional annual leave days.
• Matching employer pension contribution (up to 10% per annum)
• Colleague mortgage (conditions apply)
• Salary sacrifice scheme for hybrid & electric car
• A commitment to training and development
• Private medical insurance for all our colleagues
• 3 paid volunteering days per annum
• Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups.
• We care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membership.

What Will You Be Doing?

• Define and understand the customer - Work with Product Owners and stakeholders to identify key customer segments. Use data, anecdotes, and direct engagement to build a clear picture of their needs and behaviours.
• Explore prob lems and opportunities - Use insights from data and frontline colleagues to uncover customer pain points and identify opportunities for improvement.
• Facilitate solution design – Lead workshops and ideation sessions to co-create end-to-end solutions that reduce failure demand and elevate value. Support the creation of future-state artefacts like press releases and FAQs.
• Visualise the customer experience - Create and iterate on visuals (e.g. journey maps, rich pictures) that communicate the future experience. Develop user stories that reflect real user needs and business value. Prioritise Product Owners and identify dependencies with delivery teams.
• Use Agile tools to manage user stories, acceptance criteria, and supporting artefacts. Maintain a backlog that has sufficient work ready for development.
• Lead refinement sessions to break down features, clarify requirements, and ensure stories are testable, valuable, and feasible.
• Collaborate with engineers, developers, and product managers to ensure alignment between business goals, user needs, and technical feasibility.
• Drive value - Define the key customer benefit for each feature or product iteration. Use this to guide delivery and assess progress.
• Establishing the outside-in perspective through understanding customer journeys through working side-by-side with colleagues who support our members, as well as using data from the digital product and direct interaction with customers to understand the end-to-end customer and colleagues’ journeys.

What Do We Need From You?

• To be a real self-starter, someone who can drive the requirements elicitation processes.
• Experience applying design thinking approaches, such as Working Backwards, to define problems, shape solutions and visualise future experiences.
• Proficient in using Agile tools to manage product backlogs, track progress, and facilitate collaboration.
• Skilled in writing clear user stories, translating user and business needs into clear, concise stories with well-defined acceptance criteria.
• Strong data literacy, with the ability to analyse large datasets and simplify complex data into clear visualisations or summaries to support decision-making.
• Proficient in visual communication, using diagrams, flowcharts, and journey maps to represent complex systems, processes, or user interactions helping stakeholders quickly grasp key concepts and align on solutions.
• Solid understanding of modern technology stacks and digital platforms, including APIs, cloud services, and integration patterns.
• Deep understanding of Agile and DevOps principles, delivering value iteratively, building in quality, and optimising for learning, flow, and continuous improvement.
• Experienced in designing and facilitating workshops from small stakeholder interviews to larger discovery sessions.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Information Technology