Join to apply for the Service Delivery Manager role at myGwork - LGBTQ+ Business CommunityThis job is with Ingeus, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Service Delivery ManagerLocation: Chelmsford (with travel to Southend as required)Hybrid Working: Minimum 3 days per week in the centreAre you a dynamic leader who thrives on multitasking, accountability, and delivering results? We’re seeking a Service Delivery Manager to lead a team of Functional Assessors and Site Coordinators in Chelmsford. Please note: Regular travel to our Southend centre is a key requirement of this role, based on business needs. Flexibility and willingness to support both sites are essential.What Youll DoLead & Inspire: Provide visible leadership and direction, ensuring delivery of volume, quality, and customer service targets.Develop Talent: Coach, mentor, and support your team, fostering professional growth and high performance.Drive Performance: Implement action plans, monitor results, and report on team performance, proactively addressing any gaps.Champion Best Practice: Share knowledge, encourage innovation, and support a culture of continuous improvement.Collaborate: Work closely with Clinical Support Leads and other stakeholders to resolve quality issues and enhance service delivery.Build Relationships: Create a positive, inclusive team environment, building trust and strong working relationships at all levels.Ensure Compliance: Uphold governance standards and ensure all processes meet regulatory and organisational requirements.What Were Looking ForProven experience leading and developing high-performing teams.Strong organisational skills with the ability to multitask and manage multiple priorities.High level of accountability for team performance and outcomes.Flexibility to travel regularly between Chelmsford and Southend as required.Track record of delivering challenging performance targets.Passion for helping others, building relationships, and fostering a customer-focused culture.Experience creating and executing action plans to drive improvement.Confident communicator with strong influencing and coaching skills.Analytical mindset with attention to detail; proficient in PowerPoint, spreadsheets, and business analysis tools.Calm, resilient, and able to manage difficult situations effectively.Experience in a supervisory or leadership role within a complex, fast-changing environment.Salary: Up to £35000 per annum + competitive benefits packageSeniority levelMid-Senior levelEmployment typeFull-timeJob functionProject Management and Information TechnologyIndustriesTechnology, Information and Internet #J-18808-Ljbffr