Overview

We believe in the power of ingenuity to build a positive human future.

As strategies, technologies, and innovation collide, we create opportunity from complexity.

Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.

We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport.

Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands.

PA. Bringing Ingenuity to Life.

About the Group Systems Team

The Group Systems Team is comprised of a variety of areas that support the wider firm. Consisting of seven key pillars specialising in Business Engagement and Governance, Strategy and Enterprise Architecture, Infrastructure, Data and Analytics, Enterprise Solutions, Cyber Security and Technology & Operations.

The Role – London Service Delivery Manager

To Lead the London 2nd line team, ensuring agreed systems and processes are implemented. Manage end user assets, supplier relationships, provide service analysis and engage with the wider IT team most of whom are based in our Technology centre in Cambridge.

Balance demands of technical work with leadership responsibilities. Develop the team, build strong relationships with senior stakeholders and colleagues. Be a key part of management meetings and service reviews, help drive service improvements through feedback/issues from the London office.

Whilst the majority of time will be spent onsite in our London office there will be the occasional requirement to travel. Collaboration meetings with colleagues in Cambridge will in most cases be virtual, occasionally they take place in person.

This role sits within our Technology & Operations team and is key part of IT service delivery across PA.

Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week. However, the actual time you spend and where you spend it will vary by role or assignment.

Responsibilities

• Implementation of process and best practice throughout the support team
• Aim to meet SLAs and KPIs to maintain excellent support for our people
• Executive and partner group support
• Be on hand to advise and support high profile meetings
• Escalate appropriately and notify key people of issues when required
• Collaborate with Service leads, work effectively with peer group
• Line management and people development

Qualifications

• Adaptable, flexible and hard working
• Strong IT knowledge and background, experience with Mac and Windows devices
• Previous leadership experience preferred
• Strong record of customer service
• Able to develop and support others, active line manager
• Effective communicator, (in-person/written)
• Work effectively, sensitively and collaboratively with a wide range of colleagues and stakeholders
• ITIL awareness

We know the skill-gap and ‘somewhat need to tick every box’ can get in the way of meeting brilliant candidates, so please don’t hesitate to apply – we’d love to hear from you.

Apply today by completing our online application

Please be aware that some of our UK roles at PA Consulting require a UK security clearance.

All PA people are required to undergo background checks and to achieve the Baseline Personnel Security Standard however, some UK roles also require higher levels of National Security Vetting, where applicants must have at least 5 years of continuous residency in the UK.

We therefore ask that you only apply if you meet the residency requirements (i.e. you are a British citizen or have been resident in the UK for the past 5 years), as this is the prerequisite for a security clearance. If you\'re unsure about your eligibility, we encourage you to review the UK Government’s guidance on security vetting before applying.

Additional Information

Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples’ working lives by giving them access to unique people and growth opportunities and purpose led meaningful work.

Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world’s most complex challenges. We're focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self.

Find out more about Life at PA here.

We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits:

• Health and lifestyle perks accompanying private healthcare
• 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days
• Generous company pension scheme
• Opportunity to get involved with community and charity-based initiatives
• Annual performance-based bonus
• PA share ownership
• Tax efficient benefits (cycle to work, give as you earn)

We’re committed to advancing equality.We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status, or any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups.

Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us on recruitmentenquiries@paconsulting.com