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Service Design and Transition Manager, Bristol

Client: BJSS

Location: Bristol, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: e4c0c1b669dd

Job Views: 61

Posted: 24.06.2025

Expiry Date: 08.08.2025

Job Description:

About the Role

As the Service Design and Transition Manager, you will work closely with the Service Design and Transition Lead and have the following key responsibilities:

• Thought Leadership: Provide input to our Managed Service Design and Transition Strategy; Help develop robust and repeatable templated Service Design, Transition & Acceptance processes; Align Service Design and Transition to business processes.

Objectives

To create artefacts that can be reused across multiple clients to ensure high quality and consistency in Service Discovery, Design, and Transition.

• Service Discovery: Support current support, assess maturity where needed
• Service Design: Define Service Support Scope, Model, SLAs, Process Model, Support Runbook, Toolset, Roles & Responsibilities, Reports, Transition Plan, Security, Third-party integration
• Service Transition: Build plan, follow timelines, define milestones, create acceptance criteria, setup support processes, configure tools, establish monitoring, define handover approaches

People Management

Support and mentor team members in Service Design and Transition.

Raising awareness of BJSS (Managed Services)

Participate in internal and external events, communicate through townhalls, conferences, meetups, Spotlight.

Collective Management Responsibilities

• Support Recruitment, Learning & Development, Events & Marketing, Business Development, Bids & Pre-sales
• Provide Service Management and Managed Service consultancy for client engagements
• Support early involvement of Managed Service in client conversations
• Work flexibly across Managed Service engagements as needed

About You

We’d love to hear from you if:

• You lead by example
• You take responsibility and seek continuous improvement
• You have strong interpersonal skills and good listening skills
• You have good presentation skills (written and verbal)
• You inspire and motivate teams
• You provide effective feedback
• You mentor and guide team members

Overall, you are ambitious, enthusiastic, and eager to help grow BJSS while maintaining a positive working culture.

Experience

• Deep and broad experience in ITIL service processes, service design, transition, and large-scale service management
• Experience in Service Operations across Managed Services
• Proven ability to design and implement new service structures, create presentations, and support bids
• Experience with various service management tools

Some of the Perks

• Flexible benefits allowance
• Health and wellbeing support including 24/7 GP and mental health services
• Life Assurance (4x salary)
• 25 days annual leave plus bank holidays
• Hybrid working model
• Discounts with retail and utility brands
• Referral scheme
• Holiday buy/sell options
• Electric vehicle scheme
• Training and professional certification support
• Opportunities to get involved in diversity initiatives
• Supportive team environment with social events