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Service Design and Transition Manager, Newcastle upon Tyne

Client: BJSS

Location: Newcastle upon Tyne, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 2a6cca19591c

Job Views: 4

Posted: 29.06.2025

Expiry Date: 13.08.2025

Job Description:

About the Role

As the Service Design and Transition Manager, you will work closely with the Service Design and Transition Lead and have the following key responsibilities:

• Thought Leadership: Provide input to our Managed Service Design and Transition Strategy; help develop robust and repeatable templates for Service Design, Transition, & Acceptance processes; align Service Design and Transition to business processes.
• Objectives: Create artefacts that can be reused across multiple clients to ensure quality and consistency in Service Discovery, Design, and Transition.

Key Responsibilities:

• Support current Service Discovery, including maturity assessments.
• Define Service Design scope, model, SLAs, processes, support runbooks, toolsets, roles, reports, transition plans, security, and third-party integrations.
• Build and follow Service Transition plans, establish milestones, create acceptance criteria, and set up support processes and monitoring tools.
• Support and mentor team members in Service Design and Transition functions.
• Raise awareness of BJSS Managed Services internally and externally through events and communications.
• Support recruitment, learning & development, marketing, business development, bids, and pre-sales activities.
• Provide Service Management and Managed Service consultancy for client engagements and support early involvement in client conversations.
• Work flexibly across multiple Managed Service engagements as needed.

About You

We’d love to hear from you if:

• You lead by example and take responsibility for continuous improvement.
• You have strong interpersonal, presentation, and mentoring skills.
• You are ambitious, enthusiastic, and committed to growing BJSS while maintaining a positive culture.

Experience:

• Extensive experience with ITIL service processes, service design, transition, and implementation in large organizations.
• Experience in Service Operations and Managed Services architecture and design.
• Proficiency with service management toolsets and designing new service structures.

Perks:

• Flexible benefits allowance, health and wellbeing plans, life assurance, 25 days leave plus holidays, hybrid working, discounts, referral schemes, holiday buy/sell, EV schemes, training, and social activities.