Service Desk Engineer

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This range is provided by Waterstons. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A Bit About Us

Our main focus at Waterstons is to help our customers build a better business by blending technology and strategy. We have offices in the UK and Australia. Our team also work across the globe to provide unique business solutions that directly adds value to our clients’ businesses.

Our clients tell us our people are our greatest strength, and who are we to disagree? We believe in our colleagues, and we make it a priority to reward their hard work. Unlimited holidays, flexible working, and private medical healthcare. These are only some of the amazing things we offer.

Did we also mention that we’ve been awarded Gold Investors in People for a fourth consecutive time?

About The Role

We’re looking for a Service Desk Engineer to join our expanding global Support Services team, supporting our diverse range of clients with their IT solutions. The engineer MUST have a love for technology and a desire to join a fast-paced, collaborative environment focussed on continual improvement and the customer experiences.

We offer hybrid working, giving you flexibility in your place of work, but we do expect you to be in the office for 5 days a week during the first 6 weeks and then 3 days of office attendance a week thereafter. This can be in either our Durham or Glasgow office, where possible.

Shifts are 9.5 hours, working with the Australian team. This includes working one weekend in four and public holidays. The UK team's coverage is generally from 7:00 am to 11:00 pm. This role is eligible for a shift allowance of £2.5k.

Day-to-day Responsibilities

Essential

Some of the skills we are looking for

During your time on our Service Desk, you will be exposed to various technologies, where experience is desirable. Below is an example of the types of technologies that you will see on a day-to-day basis:

Nice to have

Waterstons perks

As well as offering a competitive salary, we have an attractive benefits package including:

We require a security check to be carried out on all colleagues due to the nature of some of our clients’ industries.

Waterstons is committed to creating an inclusive, understanding, and flexible workplace. We value diversity, equality and inclusion and encourage everyone to 'bring their whole selves' to work. We believe that a company that works to truly embrace and value diversity and create an environment where everyone from any background can do their best work and feel valued and appreciated is a better company to work for.

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Location:
Glasgow, Scotland, United Kingdom
Salary:
£80,000 - £100,000
Job Type:
FullTime
Category:
Engineering

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