Location: Portsmouth (Hybrid – with occasional London office cover)
Working pattern: 3+ days per week onsite in Portsmouth

Looking to join a company that’s scaling fast, investing in the future, and putting technology at the heart of its growth? At Checkatrade, we’re transforming how homeowners find trusted trades, and we’re looking for a Senior Service Desk Engineer to play a key role in delivering seamless IT support across our expanding business.

Based in our Portsmouth office, this is a hybrid role with the flexibility to occasionally support our London HQ in King’s Cross. You’ll be at the core of ensuring that end users receive timely, effective, and professional technical support.

What You'll Be Doing

As our go-to support partner for end users, you’ll:

• Deliver exceptional 1st and 2nd line support across hardware, software, and SaaS platforms.

• Provide support for end users working with MacBooks, Dell laptops, thin clients, A/V setups, and collaboration tools such as Slack, Zoom, and MS Teams.

• Act as a subject matter expert on Google Workspace and Okta, which are central to our IT environment.

• Troubleshoot technical issues, perform root cause analysis, and implement long-term fixes.

• Manage hardware and asset lifecycles, ensuring accurate inventory and smooth onboarding/off boarding processes.

• Provide professional, customer-focused support to all users, including senior stakeholders and C-suite executives.

• Contribute to mentoring and upskilling others within the IT team, supporting our drive to elevate internal capability.

• Travel to the London office when required to support on-site needs.

What You'll Bring

• Demonstrated experience as a Senior Service Desk Engineer, with proven success delivering both 1st and 2nd line support.

• Strong experience with Google Workspace and Okta – essential to supporting our modern, cloud-based infrastructure.

• Background in fast-paced tech scale-ups or high-growth digital businesses.

• ITIL Foundation certification.

• Strong diagnostic and problem-solving skills, including experience with root cause analysis.

• Excellent communication and stakeholder management skills; confident supporting users at all levels.

• Experience supporting digital transformation projects and rapid adoption of new tools and technologies.

• A proactive, resourceful mindset with a passion for great service and continuous improvement.

Why Join Us?

• Be part of a business that’s investing in advanced tools, platforms, and technologies.

• Work alongside passionate teams across product, engineering, and operations.

• Join a business on a transformational journey, digitising a traditionally offline industry.

• Enjoy a competitive salary and benefits package, including a bonus scheme, smart tech programme, and more.

About us

We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.

We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.