Overview

ServiceNow Implementation Specialist – UK (Hybrid / Flexible working). Salary: Negotiable (depending on experience).

What you'll do

• Develop and deliver ServiceNow workflow applications, including:
• Customer Experience: CSM, Field Service Management, Customer Service Portal
• Technology Experience: ITSM, ITOM, ITAM
• Employee Experience: HRSD, onboarding, workplace service delivery
• Design modern user experiences using ServiceNow's Experience Layer, UI Builder, and portals.
• Integrate ServiceNow with external systems (CRMs, HR platforms, eCommerce, etc.) via REST/SOAP APIs and IntegrationHub.
• Manage data migration and ensure alignment across ServiceNow modules and external platforms.

What you'll bring

• Proven expertise with the ServiceNow platform (Customer, Technology, and Employee Experience workflows).
• Strong understanding of customer journeys (marketing, sales, commerce) and employee lifecycles (onboarding, career development).
• Technical proficiency in JavaScript, HTML, CSS, Glide API, Flow Designer, IntegrationHub.
• Experience in system integration and workflow automation.
• Excellent communication and collaboration skills with an ability to bridge technical and business needs.
• Problem-solving mindset with the ability to innovate and troubleshoot complex issues.
• Security clearance

This role requires Baseline Personnel Security Standard (BPSS) checks. Candidates who have lived outside the UK in the past 3 years may require additional checks.

What’s in it for you

• Hybrid-first working with genuine flexibility.
• Extensive opportunities for professional growth, including certifications and access to 250,000+ learning resources. (unlimited training budget)
• A culture that encourages innovation, collaboration, and continuous learning.
• The chance to shape the future by delivering impactful technology solutions