Site Reliability Engineer – Mobility Platforms

This job is with Deutsche Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

Position Overview

As a Mobility Site Reliability Engineer on our End User Computing team, you will be a key member of the team making the bank’s hybrid working model possible. You will ensure the stability of Mobile Device Management platforms like Microsoft Intune to enable our colleagues to work from anywhere. As a skilled member of a global team, you will partner with engineering and product colleagues to detect and respond to issues, prepare and execute Disaster Recovery plans, and plan and implement safe scalable changes in a blend of Agile ceremonies and ITILv4 process.

What We’ll Offer You

A healthy, engaged and well‑supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.

You Can Expect

• Hybrid Working – we have implemented a model that enables eligible employees to work remotely for part of their working time and reach a working pattern that works for them
• Competitive salary and non‑contributory pension
• 30 days’ holiday plus bank holidays, with the option to purchase additional days
• Life Assurance and Private Healthcare for you and your family
• A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
• The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year

Your Key Responsibilities

• Respond to user and platform incidents for our mobile device platforms in ServiceNow with an engineering mind – assess root cause to stop incidents from recurring by drafting knowledge, automation, or recommending product enhancements
• Develop strategies to detect and respond to issues on our platforms, provide self‑healing or self‑service options for impacted end‑users, and consumable technical and end‑user knowledge for the platform
• Share and exchange knowledge with your squad mates as well as support teams across the bank, enabling continuous learning and better response to issues
• Plan and deploy changes safely – understand change being proposed, potential risks and impacts, mitigation strategies to drive safe change on this platform, and consider CI/CD pipelines for repeatable change
• Participate in daily huddles and agile ceremonies with your squad mates to coordinate and plan

Your Skills And Experience

• Demonstratable experience at Level 2 or 3 supporting end‑user devices on the Apple iOS platform
• Demonstratable experience supporting, implementing, or engineering Mobile Device Management platforms like Airwatch, MobileIron, JAMF, or Intune at Level 2 or 3
• Demonstratable understanding of the basics of Microsoft Entra ID
• Demonstratable understanding of Site Reliability Engineering concepts

How We’ll Support You

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
• We value diversity and as an equal opportunities employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g. screen readers, assistive hearing devices, adapted keyboards)

About Us

Deutsche Bank is the leading German bank with strong European roots and a global network. We strive for a culture in which we are empowered to excel together every day. We welcome applications from all people and promote a positive, fair and inclusive work environment.

We encourage people with a disability, health condition, or who require adjustments during the application process to contact our Adjustments Concierge at adjustmentsconcierge@db.com to discuss how we can best support you.

Seniority Level

• Entry level

Employment Type

• Full-time

Job Function

• Engineering and Information Technology