We're a Social-first creative and performance agency helping global brands, household names, and high-growth scale-ups accelerate their business growth and deliver against key targets.

Having recently won Best Large Social Agency in the UK and continuing to grow, we're now looking to take on our next member of the flock and enhance our Client Services team!

Our agency service offering includes Social, Paid, Creative and Influencer. We’re a team of 65+ across Bath, London, New York and Miami, with big ambitions to continue delivering industry-leading social campaigns for our clients.

Key Information

Work From Home: We operate a hybrid model where team members come to the office 3 days a week. Our team loves working collaboratively, but they also like the option and balance of working from home.

Benefits Package: Our collaboration with Bupa & Perkbox grants you access to a spectrum of health services, discounts, benefits, and perks. And that's not all – enjoy your birthday off and kickstart a healthier commute with our cycle-to-work scheme, all yours upon successfully completing your probationary period. In addition, we also have enhanced maternity and paternity leave for our team.

Flexible Hours: Some people are early birds, and others like to start later. We allow people to set their own times, with some starting at 8am and getting to finish up earlier or starting later and finishing later! We trust our team to get their work done on their schedule.

Diversity & Equal Opportunity: We’re committed to equality of opportunity for all. We welcome applications from individuals regardless of their race, ethnicity, sexual orientation, religion, age, gender, or disability status. We want to support a diverse and inclusive work environment and are actively looking for people who share our values.

What you’ll be doing…

As an Account Director, you’ll lead a portfolio of clients as part of one of our Client Leadership Teams. You’ll directly manage Account & Project Managers within your department, while also working closely with all of our internal departments (Organic Social, Paid, Influencer & Creative) to deliver outstanding retained & project work.

You’ll lead a team, managing core client relationships from a growth strategy and client success perspective. You'll work with our Head of Client Services to develop our CS approach and bring our internal departments together to deliver full-service accounts for our clients.

• Building & developing your own and the agency's approach to Client Services
• Applying original thought and creative thinking for always on and above & beyond campaigns.
• Work in true collaboration with senior clients and be responsible for Brand Guardianship on their projects to ensure the client experience is as positive as possible.
• Financial experience in accounts, including profitability, accuracy of forecasting, late payment, as well as fee negotiation, and providing regular and timely reports
• Lead a team to own the execution of projects and timelines, and manage expectations through catch-ups with all departments and weekly account/project management.
• Accountable for the delivery of growth targets for the account.
• Build client relationships & be a key escalation point for your clients and team.
• Train your team on everything from client and account management to campaign delivery.
• Work alongside our Leadership Team to drive forward new business initiatives and implement process improvements and ideas to drive the growth of our CS offering.

Requirements

• Someone who loves social media and has crafted their skills within a social media agency.
• Experience in a senior role managing a team.
• A broad understanding of marketing and the channels our clients operate in, both offline and online, and how social can impact/be impacted by other marketing channels.
• Excellent client engagement skills with the ability to proactively organise and influence clients and build strong and effective working relationships, but more importantly, the ability to train and lead a team to do this.
• Excellent account leadership skills with developed financial and commercial acumen, creative judgment, strategic thinking, talent management and business growth
• A proven track record of commercial growth across new and existing business.
• First-rate communication skills, with the ability to be articulate in person and in writing, with strong presentation skills to deliver information effectively.
• The ability to manage and develop junior team members, with a focus on growth and training.
• You’ll have experience in managing invoices and budget sign-off for a team.
• You’ll be a highly organised individual with a keen eye for detail and a solution-led approach to problem-solving.
• You’ll have experience managing multiple team members.
• You are an enthusiastic & passionate person who genuinely cares about your work and instils the same passion in your direct reports.
• …and most importantly, you’ll be a team player who wants to get stuck in

Details

Salary range - £45,000 to £54,000 (depending on experience)

Interested? Apply now.

Have questions? Message the hiring manager directly.

Thank you,

The Social Shepherd

Seniority level

Director

Employment type

Full-time

Job function

Sales and Business Development

Industries

Advertising Services