Overview

Strategic Account Manager

£110,000 - £130,000 BASIC Salary (ability to double with commission). Guaranteed first quarter. Employee Experience Software. Some of the worlds leading companies use our Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace. We have recently been positioned as a market leader in this sector and are looking to add to our team.

As a Key Strategic Account Manager, you will play a crucial role in building and maintaining strong relationships with our enterprise clients. Your primary responsibility will be to ensure client satisfaction, protect existing revenue, drive account growth, and maximize on expansion opportunities. You will work closely with cross-functional teams, including Sales, Customer Success, Product, Marketing, Finance and Legal to ensure we deliver exceptional service to our clients, whilst helping them achieve their business objectives.

Responsibilities

• Serve as a point of contact for assigned enterprise clients, understanding their unique business needs and building long-term relationships.
• Proactively engage with clients to understand their goals, challenges and requirements, and identify opportunities to up sell and cross-sell products and services.
• Develop account plans and strategies to drive growth, increase client retention and expand the accounts.
• Collaborate with our Implementation team to identify and pursue expansion business opportunities during the onboarding customer stage.
• Collaborate with the Customer Success Team to ensure smooth onboarding and implementation, as well as effective post-sales support.
• Assist them to help them coordinate and lead regular account review meetings to ensure they provide client satisfaction, address concerns and provide strategic guidance.
• Monitor and analyse client usage data, metrics and feedback to identify trends, generate insights and recommend improvements or new solutions.
• Stay up-to-date with industry trends, competitors and market conditions to effectively position our offerings and maintain a competitive edge.
• Prepare accurate and timely reports on account status, revenue forecasts and sales activities.

Requirements

• Proven experience as an Account Manager, or similar role, within the enterprise software or SaaS industry.
• Demonstrated success in managing large enterprise accounts, driving revenue growth, and achieving sales targets.
• Strong renewal negotiation skills.
• Ability to identify further opportunities for expansion (up-sell, cross-sell).
• Ability to work independently, manage multiple priorities, and thrive in a fast-paced, dynamic environment.
• Proficiency in CRM software and Microsoft Office suite.
• Willingness to travel to client sites as needed.

Benefits and Additional Information

• In addition to a generous base salary and discretionary company bonus.
• Our awesome team culture focused on results and collaboration.
• Industry leading product with internal usage and client-focused resources.
• Hybrid work model with flexibility and work/life balance.
• Modern office spaces with amenities and dog-friendly policy where applicable.
• Benefits including 25 days holiday, Vitality life cover, Aviva pension, life assurance, income protection, and more.
• Commitment to sustainability and community impact, including 1 fully paid volunteering day per year, an employee matching charity donation scheme, and options to lease an Electric Vehicle through salary sacrifice.