Overview

The University of London is a leading provider of online, distance learning with a large, diverse student body. The Student Outcomes Team is seeking to recruit a Student Progress Coordinator (12 months FTC – maternity cover) to work with the Student Progress Manager on developing and implementing processes for student engagement initiatives to improve retention and outcomes. The role supports distance-learning programmes; it requires innovation and adaptability to engage different student groups.

The post-holder will identify and contact students who need support, help remove roadblocks to continuation, and apply a test-and-learn approach to engagement at individual and group levels. Duties will focus on improving student retention and may evolve as new activities are rolled out.

For a full role profile, please refer to the job description below.

Responsibilities

• Assist with establishing processes to identify students at high risk of disengagement or dropping out and define criteria for risk assessment.
• Collaborate to address challenges within the university’s influence that may hinder student progress.
• Identify and contact students who need support and help remove barriers to continued study.
• Engage students using a flexible, innovative approach suitable for distance-learning cohorts; adapt activities to different student groups as needed.
• Contribute to day-to-day duties that may change as new engagement and retention activities are rolled out.

Requirements

• Experience or ability to develop and implement processes to support student engagement and retention.
• Ability to work in a distance-learning context and adapt approaches for different student groups.
• Strong collaboration and communication skills to work with student services and programme teams.
• Willingness to adopt a “test and learn” approach to student engagement.

Application Information

• To be considered, submit your CV and Covering Letter by clicking ‘apply for job’ at the bottom of this page before the closing date at midnight on 28th September 2025.
• Interviews are likely to take place w/c 6th October 2025.
• The University will be unable to sponsor visas for this role. Successful applicants must demonstrate the right to work in the UK for the duration of employment.
• Preferential consideration will be given to the University redeployment pool. Internal candidates may be eligible for a secondment.
• The University operates a Hybrid Working framework with a mix of remote and on-site work; remote work is typically possible up to 60% of the week depending on role and training/meetings.

The University of London is committed to promoting a diverse and inclusive working environment. Applications from members of Black, Asian, and Minority Ethnic communities are particularly encouraged. All appointments will be made on merit, based on the criteria identified in the job description.

Pursuing excellence in education and equal opportunities.