Overview

Supplier Relationship Manager

Flexible hybrid working

Locations: Salford Quays, Manchester or Angel Court, London

Employment: Permanent • Full time 37.5 hours per week

Salary: from £60K per annum dependent upon experience

Benefits: Fantastic benefits including healthcare, generous pension and 10% management bonus scheme

Organisation: We make health happen. Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

Role purpose

An opportunity has arisen for an experienced Supplier Relationship Manager to join our Procurement team at Bupa. This is a key role that involves responsibility for maximising the in-contract relationship from Bupa’s strategic suppliers.

Responsibilities

• Onboard suppliers post contract award, manage suppliers against the Supplier Management Framework, and build and maintain ongoing relationships with suppliers.
• Lead regular governance review meetings with strategic suppliers to review supplier performance against contract, including SLA performance, cost reductions, continuous improvement opportunities and quality of service. Ensure suppliers fulfil FCA compliance (where applicable).
• Own and manage supplier risk profile to manage and mitigate supply chain risks, reducing the risk of financial or reputational damage. Undertake due diligence and assurance reviews with suppliers. Resolve operational and service incidents with root cause analysis and implemented improvements.
• Drive the strategy of the category, collaborating with suppliers and internal stakeholders to drive innovation, efficiencies, business development opportunities and generate additional value for both parties, ensuring Bupa is a customer of choice.
• Lead internal reviews with key stakeholders to identify business needs and tangible service improvements and translate them into relationship development plans with suppliers.
• Develop and maintain plans to prioritise and implement continuous improvement in terms of service, cost, risk and flexibility.
• Instigate and develop action plans to remedy poor supplier performance and manage these plans through to successful conclusion. Ensure smooth implementation of service improvement projects and handover to operational business stakeholders.
• Lead market scanning and benchmarking to monitor the direction of the supply market, ensure competitiveness of the supply base and shape the category strategy.
• Provide regular Management Information reports and updates to the business stakeholders at all levels of the organisation.

Key Skills / Qualifications

• Experience in contract supplier management
• Experience in managing supplier requirements set out in the FCA (SYSC 8/13) and PRA handbook
• Experience in supplier assurance and audit
• Knowledge of working with and managing outsourced Service Providers
• Good knowledge of supply chain processes and improvement tools and techniques
• Professional Procurement or Risk Management qualifications
• Good understanding of risk management frameworks and compliance activities
• Knowledge and experience of contract terms and conditions with emphasis on drafting schedules
• Strong commercial awareness with a demonstrable record of value-based delivery

Desirable skills / Preferred Qualifications

• Ability to understand and communicate risk posture and remediation paths
• Analysis, problem solving and decision making skills
• Ability to communicate complex topics efficiently and effectively
• Ability to communicate at all levels of the organisation
• Strong negotiation skills
• Experience of building and maintaining effective relationships at all levels
• Practical understanding of relevant regulatory environment

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – mental, physical, financial, social and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We’re committed to ensuring you’re treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

If you require information regarding this role in an alternative format, please email: careers@bupa.com

Time Type: Full time

Job Area: Finance & Accounting

Locations: Angel Court, London; Bupa Place, Kirkstall Forge, Victory House, Brighton