Reports to: Systems Manager - Markets Technology

The purpose of this role is to work alongside colleagues in the Markets Technology Applications Team (MTS) to give our clients, and our colleagues the best possible experience of Aztec’s client servicing applications suite, and to strive to deliver a service offering that differentiates us from our competitors.

The role involves a range of tasks from proving general user support, creating requirement documents alongside members of the client-facing teams, configuring new system functionality, writing reports, supporting integration and automation, documentation, preparation of training materials, testing of items developed by other members of the team, department or vendors, deployments of changes and designing processes to improve operational efficiencies.

Key responsibilities

• Work closely with the client-facing team to elicit detailed requirements to enhance the core and develop the configuration of the systems and financial reporting suite to meet the demands of our clients, supporting, or acting as a business analyst to assist in the scoping of requirements to ascertain timelines and expectations, identify if realistic and manage expectations.
• Support of engagements with client facing teams, over the life cycle of a project, including attendance and providing updates via formal meetings and project documents, as well as keeping teams appraised of progress on individual tasks
• Communicate clearly with other members of the team and members of the client-facing teams, both verbally and in writing, when gathering or explaining requirements, providing resolutions etc
• Understand or interpret requirements to develop solutions under guidance within system configuration, reporting, or to support users in rectifying errors in data input.
• Assist with the continuous improvement of operational efficiency that might be possible to achieve, either for processes performed within the team or the wider business by contributing to automation and integration projects and the modification of reports.
• Work closely with other members of the team to assist in growing a detailed understanding of the applications used by the group, enhancing and updating our knowledge base, user guides and other materials.
• Understand the groups change management framework and ensure that sufficiently detailed documentation and deployment instructions are prepared together with complete testing evidence for change approval.
• Provide third level support raised via the support desk as either SRs and Incidents, as well as enhancements raised through other means, including projects and continual improvements, ensuring related parties are regularly appraised of progress.
• Ability to prioritise and organise own workload in order to meet deadlines across numerous clients, workstreams and projects

Skills, knowledge and expertise

• Technical financial services industry knowledge, with prior business experience in private equity or real assets an advantage
• Advanced PC skills, notably MS Office suite (MS Word & MS Excel).
• Excellent interpersonal skills are required to develop close working relationships with colleagues, clients and business contacts
• Previous working experience with eFront Invest, or with private equity using equivalent systems
• General problem solving and a methodical approach
• Genuine interest in technology and systems

The candidate will be expected to study, in order to support their ability to perform their role, this may include programming languages, project management, business analysis or accountancy qualifications (supported by the Aztec Group)

We will provide the training, both in house for relevant technical knowledge and also professional qualifications to enhance your professional development. You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do.

Who are we?

Aztec Group has come a long way since first opening its doors in Jersey back in 2001. Our size and reach may have changed, but one thing that hasn’t is our identity – we’re proud to be a business that puts our people and clients at the centre of everything we do.

We understand that everyone will put value on different things and that’s why our employee package includes a variety of benefits. Here are some of the core benefits for all our people:

• Discretionary bonus scheme plus management incentive programme
• Flexible, hybrid working
• Private medical insurance, including eye care
• Permanent health insurance
• Life assurance (death in service and critical illness benefit)
• Worldwide travel insurance
• Ability to work abroad for up to 3 weeks per annum
• Onsite parking
• Health and wellbeing programmes
• Significant investment into your personal and professional development

We will provide the training, both in house for relevant technical knowledge and also professional qualifications to enhance your professional development. You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do.