We are actively building diverse teams and welcome applications from everyone.

Role: Systems Data Stock Analyst
Location: Birmingham (SCC operate hybrid working, which comprises of a mix of office and home working)
Contract Type: Temporary
Salary Package: £23,907 Pro Rata
Hours: 9.00 am – 5.30 pm Monday – Friday
Interview Process: 2-stage process

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working in line with role requirements
• Career development and life-long learning opportunities
• Opportunity to join Europe's largest privately-owned IT Company

Role Purpose

The purpose of the Systems Data and Stock Analyst role is to ensure all Recyclea systems data is accurate and performs efficiently and effectively. This role is essential for maintaining a high-quality service for both our customers and operational teams. This includes Customer Briefs, system policing, enquiries, customer/operational queries, and ensuring all are completed to a high standard.

Key Responsibilities

• Identify system issues and improvements, providing valuable input for current and future development of the Radius system, Sales Control System, and Lifecycle Portal. Monitor these systems, detect any anomalies, and aim to amend or escalate them.
• Maintain the existing database of MPNs, ensuring the integrity of data provided by CNET, correcting any inaccuracies, and creating any manual MPNs accurately and efficiently.
• Assist in creating customer briefs, ensuring they are updated and maintained correctly including Excel reporting tools.
• To actively drive the SLA process by notifying the relevant heads of departments within the operation of customer stock falling out of agreed SLA’s.
• Analyse system trends with the aim of identifying potential operational issues with particular emphasis on process improvement.
• To process all customer units within agreed OLA’s/SLA’s, with focus on attention to detail while ensuring customer requirements and expectations are met.
• Achieve key performance indicators and targets, thereby ensuring the maximum productivity of the facility, whilst maintaining efficiency and quality.
• To undertake any training programs in regard to all processes and procedures, thereby ensuring total compliance to all relevant company policies such as (but not limited to) Health and Safety, Safe Systems of Work and the Traffic Management Plan.
• Ensure a high level of security awareness is maintained.
• To undertake any other duties commensurate with the position (including specific project activity and covering for absence from the overall Recyclea team) to maintain overall departmental effectiveness.
• To project a pro-active and positive attitude when communicating with external/internal customers. To maintain a friendly, professional service always.

Skills And Experience

• Demonstrable experience in a similar role alternatively a highly motivated and adaptable individual who can be suitably upskilled
• Effective communicator to support team members and wider business teams.
• Proficient in Microsoft office and knowledge of SQL, HTML would be advantageous
• Possess the demonstratable ability to support financial processes to include invoicing, billing and query resolution.
• Possess the ability to prioritise and manage multiple tasks in an accurate and timely manner, often against deadlines.

About Us

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences.

We are an equal opportunities employer

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.

Diversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/

Sustainability at SCC - https://www.scc.com/sustainability-at-scc/

Life at SCC - https://www.linkedin.com/company/scc/life