Overview

We have an exciting opportunity for a Team Leader - Dedicated services to join the New Era team in Staffordshire, working 37.5 hours a week. This role involves travel between Stoke-on-Trent and Staffordshire. If you want to make a difference every day and contribute to change and improvement for those who need it, we’d love to hear from you. This role focuses on customer service and care, resilience, and adaptability.

What we offer

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role

This role is based across both our Stoke and Stafford offices with travel across Staffordshire required for the role. Hybrid working can be applied after completing 6 months of probation.

• Managing dedicated caseworkers including Independent Domestic Violence Advocates (IDVA), Domestic Abuse Practitioners (DAPs) and Children and Young Persons case workers who are part of the New Era Safe Accommodation Team. The Safe Accommodation team offers a dedicated and priority service to anyone affected by domestic abuse and under the safe accommodation remit.
• Supporting your team with allocation of cases, risk assessments and completing regular case reviews.
• Leading on partnership development with referral sources including regular contact with local refuges and other safe accommodation partners
• Assisting with performance management and insights into the service
• Good understanding of domestic abuse
• Good organisational skills
• Managerial experience

Victim Support (VS) is an independent charity providing a range of specialist services to people affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we\'ll be happy to make reasonable adjustments to enable you to perform at your best.