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The Advocacy Support Team have a vacancy for a full time Team Supervisor working from our Taunton office

No. hours 37 per week, Monday to Thursday 9-5, Friday 9-4.30

Actual salary range; £28,921.11 £31,602.88 the lower salary will be paid to new starters.

About us and the role;

SWAN supports and empowers people to have a voice, by ensuring access to high quality, independent advocacy support. We believe that everyone has the right to be heard & respected, the right to choice in decisions about themselves and the right to be safe.

The Advocacy Support Team are the first point of contact for the organisation in their contracted areas. They are responsible for handling calls, responding to enquiries, and triaging incoming referrals from a range of professionals and vulnerable people.

This is a busy and demanding role which requires the Team Supervisor to ensure that our clients and referrers always receive the best possible service. Each contract has a dedicated Advocacy support officer(s) with specific contractual and local knowledge to support the service area.

The Team Supervisor must be professional and helpful with high standards and is expected to lead by example. It is the Team Supervisors responsibility to ensure that the advocacy support team are knowledgeable, responsive and up to date with the services that we offer, be prepared to go the extra mile and ensure that we offer a no wrong door approach.

The Team Supervisor has overall line management responsibility for the Advocacy Support Team and volunteers who support this area of business, ensuring a working pattern that delivers adequate and responsive team cover across all SWAN contracts. Responsibility also includes working in alignment with SWAN values and working collegiately to build collaborative relationships with all Service Managers and the wider workforce.

The Advocacy Support team, work within a hybrid model and need to remain flexible in their working hours to ensure cover during sickness and annual leave periods. The Team Supervisor must be available to cover the Business between 9am 5pm Monday to Friday and be mainly office based, but with the flexibility of occasional home working.

Experience and Knowledge crucial for the role:

• Experience of working within services for vulnerable people
• Some experience of managing people and/or resources
  
  

• Knowledge of contracted services in the voluntary sector
• Understanding of the principles and role of advocacy
• Experience of working in a Customer Service Environment
  
  

• Lead and Line manage the team to provide a friendly and professional first point of contact for the organisation
• Support our advocacy teams in the delivery of outcome focused, issue based, person directed advocacy support in line with the relevant legislation for the advocacy/advice discipline, regulations, codes of practice, funding bids and internal policy and procedures
• Ensure all referrals (online, phone calls & emails) are processed in line with statutory guidance and service criteria to meet contractual deadlines
• Provide information and signposting to other organisations
• Ensure thorough knowledge and understanding of all SWAN s contracts to advise and support the team
• Ensure consent and confidentiality protocols are adhered to
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

• Industries

  Technology, Information and Internet

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